You may request a return or a replacement by mail for most items within 90 days of receiving your order unless otherwise noted by our Return Policy. If you’d like to make an exchange or return a damaged, defective, or broken glass item(s), here’s what you need to know:
| Product damaged, defective, or broken glass: | Click here to start the return process.
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| Missing Item: | For assistance with an item that is missing, click Let's Chat. |
| Online Order: | Click here to start the return process. For online purchases that are being returned in-store, provide your original receipt or packing slip—lost your packing slip? Click here to print a new one. Click here to find your local store. |
| Buy Online, Pickup In-Store Orders: | Items picked in-store or via curbside can be returned to one of our stores. |
| The following exceptions apply: | Truck Delivery, large & oversized items cannot be returned at a store location. Click here to determine if your item is a Truck Delivery item. |
| Additional Information: | Your item may not be available in your local store. In these cases, the store can provide a refund or process a replacement order if the item meets the requirements of our return policy. |