Help Center

Question 1

How do I track my order?

Answer

We’ll email updates as we process your order, including carrier tracking details for shipped orders and order status. You can track your order from your shipping confirmation email, your My Account, or by visiting our website.

Tracking information can take up to 24 hours to appear after your item ships. Please see the tracking instructions below

Question 2

Common Reasons an Order May Be Cancelled

Answer

Canceling an order is one of the last things we want to do, but some situations come up where cancellation is the best option to save you time and money.

The most common reasons an order might be canceled are:

1. The item is out of stock
2. Limits on available quantities
3. Additional information is needed by our Order Inquiry department.

You will receive an email like the one below if any part of your order is canceled or if additional information is needed to process the order.

You will not be charged for the canceled items. However, you may still see an authorization on your account. Click

Question 3

When will I be charged for my order?

Answer

Is your order still being processed?

As your item(s) are shipped, charges will post to your credit or debit card account.

For more information regarding your order status, please click here.

Is your Curbside/Store order ready for pickup?

Your credit or debit card account will be charged once you pick up your order.

Please note: These orders will be automatically canceled if you do not pick up your order within 3 days.

Was one or more of your items canceled in the order?

We do not charge you for the canceled items, but your card may reflect a temporary authorization hold. Funds will become available once your bank releases the hold.

Why are there pending charges on my account, if my order was not successful?

Each time you click on the "Place My Order"

Question 4

What can I do if I want to purchase an item that is out of stock online?

Answer

Many items allow a notification email to be sent once the item is back in stock. If the option isn’t available for the particular item, please check back periodically. If time is a factor, we may carry a similar product that may suit your needs.

Question 5

How can I add a coupon to my order after it has been placed?

Answer

If you forget to apply a coupon to your online order, please live chat with an agent below and we'll have your savings refunded to you. Please note, we can only apply a coupon to your existing order within 14 days of when the order was placed.

Normal exclusions apply. Please click here to view our excluded brands and items list.

For in store purchases, please return to any store location with your coupon and receipt for assistance.

Question 6

How can I modify or cancel my order?

Answer

Past the 30 Minute Remorse Period?

We are unable to cancel or modify an order after the 30-minute remorse period. Your options are:

1. Refuse delivery with the carrier.

2. Start Return Online. Click here to start the process.

3. Return the item to your local store. Click here to find a store near you. (Exceptions may apply)

*Note: Large pieces of furniture should not be returned to a store location.

Within 30 Minute Remorse Period?

Modify:

We can make most modifications within 30-minutes of when an order is placed. Please call us at 1-800-GO-BEYOND® (1-800-462-3966) or live chat with us to request your changes. If a customer service representative is not readily avai

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