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Ratings Snapshot
I have wanted this product for over a year and finally caved. I clean my floors daily due to a senior pet. I own over 5 floor cleaning tools including a sweeper, steam mop, dry mop, vacuum and robotic vacuum. I bought this all-in-one tool in hopes that I could avoid using all the other floor tools. After using this Crosswave, I am pleased with the results but would like to address some concerns that some should know. So aside from it doing its job as guaranteed, here I go: 1. It's a compact machine but is somewhat heavy. I have carpal tunnel and do find myself having to grip this unit to move it. I wish it higher power to get it moving easily on its own. 2. The roller doesn't cover an inch on the sides nor the front of the machine. Most crumbs fall into corners or creases along the baseboards. This means you will have to sweep the crevices before use because this will not reach in those areas. This isn't a huge ordeal but when we're trying to eliminate other floor tools for convenience, this is an inconvenience. 3. It swivels well but when you have to angle the machine, the floor solution will leave marks. You'll have to learn to angle it smoothly or just accept that you have to keep back-cleaning to remove the floor solution marks. 4. The power buttons on the handle are located at a very convenient place but if your hand/grip slips down and hits the button, which happens a lot, you'll accidentally shut off the power. 5. In hard to reach places (under tables, chairs, etc.) where you have to extend your reach with the machine, the machine will lift up at the base and will not touch the floors. This makes it impossible to clean hard to reach places unless you rearrange furniture. Overall, this Crosswave was made for multi-use convenience, and it is without a doubt convenient to use. It cleans floors and does the job well. With the imperfections I listed, I feel like the machine is priced too high, especially when you still have to buy floor solution over time
Let me start by saying this is my 4th machine to break since 2018. My first was the crosswave and that one broke twice. On my third machine, I chose the Pet one since I own two dogs. I bought 2 since my home is so large we can run both and cut our cleaning time in half. I purchased them in October 2018 when I returned my broken crosswave. I decided to go with two this time. Over the past two weeks, both machines have been leaking di a rty water out of one and the other refuses to vacuum the water up. Wednesday the one that kept spilling dirty water out started smelling like it was going to catch on fire so that machine was retired. Then last night the one that wouldn't vacuum any water up at all complete quit. This is not Bed, Bath and Beyond problem but I do believe they need to stop selling this product. $300 machines should not break every six months requiring the consumer to replace the machine. Also, the machines brush heads don't scrub anything! After using this machine I dare you to take a clean white towel over the area you just cleaned and you will be shocked to see that the floor is still dirty. This is unacceptable! We purchase these products to clean our homes not to push the dirt around on the floor while a brush head grindes the dirt deeper into the floor! For $300 this machine should leave a floor spotless! Also, before someone asks am I cleaning the brush heads, "Yes I am, in fact, I change the brush heads three times each time I clean!" Please, save your money, time and purchase a machine that works!
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[This review was collected as part of a promotion.] Use the product at least once a week to clean hard surface floors anywhere puppy goes. Quick and easy to pull out when the floor needs refreshing mid week. Absolutely love how lightweight it is for taking upstairs and the roller cleaning tray is AMAZING!!!!
Originally posted on bissell.com
Reviewer received an incentive in exchange for their honest opinion.
[This review was collected as part of a promotion.] I really do not understand the hype with these! I have had mine since March of 2022. I tried to return it not long after I purchased it but of course it was past the return window. This machine absolutely TERRIBLE! I have floors that are a little textured, and it under no circumstances gets them clean. After using it I can still see paw prints on the floor from my pup. It can vacuum fine, but does not clean them at all. It is a "surface" clean at best. A swiffer, or washable mop head does a significantly better job. It says you can use them on area rugs, but can you really?? I put it on the area rug setting. Then, I put a decent amount of solution to clean my rug and less than 1/4 of it actually got sucked back up by the machine! I understand not all of it will be sucked up, and the rug will be wet, but that much left over?? Nope. It is super easy to clean, and I really wanted to love it. But I absolutely HATE it. It was a waste of almost $300 and I am so disappointed I wasted my money on it.
Originally posted on bissell.com
Reviewer received an incentive in exchange for their honest opinion.
[This review was collected as part of a promotion.] Absolutely love it! Well worth the money! Does a fantastic job!
Originally posted on bissell.com
Reviewer received an incentive in exchange for their honest opinion.
[This review was collected as part of a promotion.] The machine works well ! Cleaning better than any previous methods of cleaning tile.
Originally posted on bissell.com
Reviewer received an incentive in exchange for their honest opinion.
[This review was collected as part of a promotion.] I was so excited, something that can do both mop and vacuum. I have a disability and having wood floors through the whole house and 2 pups it was hard to catch up. Well do not rely on this for any help. Made the work twice as hard cleaning up dirty water might have just moped floors by hand.
Originally posted on bissell.com
Reviewer received an incentive in exchange for their honest opinion.
[This review was collected as part of a promotion.] I have just used the crosswave to clean my floors (month after I bought it). it worked beautifully and did a wonderful job cleaning the floor. It feels cleaner than other methods that I have used. It made my cleaning so much easier. I only wish that I hadn't waited so long to buy one.
Originally posted on bissell.com
Reviewer received an incentive in exchange for their honest opinion.
[This review was collected as part of a promotion.] I really like the product. I have 2 with different model numbers. What I don't like is the difficulty in finding parts. (Side brushes).When I add in my model number 3347 it says there's none with this number. I then called support and they were able to locate it. I placed an order for both machines (3347 and 28599). I requested 2 of each. Well I received my order with 2 packages and not 4 and don't know which machine it belongs to as it is for part number 1624772 for both . I was told that I would need two different side brushes so I placed my order (#40485062) btw, the response to the order number says it's non existent. Very frustrating! At this point I'm very disappointed. I've had prior conversations regarding my standup Bissell mop and everyone was great. Took care of my problem right away.
Originally posted on bissell.com
Reviewer received an incentive in exchange for their honest opinion.
[This review was collected as part of a promotion.] This product has not worked since day one. I should have returned it got busy and used my old vacuum when it wouldn't pick up pet dander and dust from the floor. Now my old vacuum is shot and this product is simply useless. It leaves giant streaks or dirt across every surface and can barely pick up the lightest of debris. It's also started to do this fun thing where it just stops working for a few minutes. DO NOT BUY!
Originally posted on bissell.com
Reviewer received an incentive in exchange for their honest opinion.
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