Ratings Snapshot
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Ratings Snapshot
This product works as advertised, although my kitty has yet to warm up to it. I like that the sensor turns the fountain on or you can run it continuously. Contrary to another review, currently there is no way to get replacement filters for this fountain. There's no way to reach the manufacturer, I tried. However, BB & B customer service did some internal checking and apparently, they will be offering the replacement filters in January 2020. I will either be getting the filters then or this fountain will be going back. In all honesty, I can't recommend this fountain until I know I can get filters for it.
This fountain works awesome. Its the first fountain my cat doesn't tear apart. I've had this for a few years now and I have NEVER EVER been able to buy the replacement filters. I wish I knew this before buying it. They still aren't available anywhere and exclusive to BBB. I do wish that they would stop selling this fountain or continue to supply filters.
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This product is a great starting off point. My 130lb Rottweiler loves it. The only thing is I feel like I’m always refilling it. Maybe a larger reservoir ? Also one other thing is the light . I have it set to motion sensor to only go off when my dog walks by but because of this, the light is constantly blinking . This wouldn’t be a big issue except we have it located in our master suite. BLINKS ALL NIGHT!
Can't wash it. It says you can wash it by taking out the electronics at the back conveniently. If conveniently means taking a handheld screwdriver to it and fumbling around with it for 30+ mins... Oh, and when you want to find a lost manual on their site ... good luck there is no organization. I hate this product so much, I went out of my way to rate it both here and on amazon. If you want to waste money on a water fountain that you have to backwards engineer everytime you clean it this is the product for you!
Originally posted on bedbathandbeyond.ca
Was finally able to stock up on 2 packs of the filters which are impossible to get, and the motor stopped working so now I am stuck with 5 extra filters! Will definitely cut my losses and get another water fountain. It was only a year old.
I purchased this product over a year ago. It works great. The cats love it. BUT do not buy this. The filters are never in stock.
1. Motion sensor no longer works...water runs constantly. 2. Like other reviews, can't find where to get filter replacements. Will see what vendor says. Shame on Brookstone for selling product that doesn't supply needed product to run.
Great product, but it's taken about 3 weeks for my full size collie to get use to it. It probably won't work for small dogs because the fountain is 5 inches off the floor.
Awesome product! Easy to clean and very quiet! The sensor mode is cool!
This fountain works awesome. Its the first fountain my cat doesn't tear apart. I've had this for a few years now and I have NEVER EVER been able to buy the replacement filters. I wish I knew this before buying it. They still aren't available anywhere and exclusive to BBB. I do wish that they would stop selling this fountain or continue to supply filters.
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