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Ratings Snapshot
I have been researching food processors for weeks to try and get the best deal for my money. I wanted a quality unit that would last. Just as I was about to make my final choice from my list of four, my Cook's Illustrated magazine arrived. They had done an unbiased test of full size food processors. This was the only unit tested that received a perfect score for each of the six categories (chopping, slicing, shredding, mixing, pureeing, ease of use). After using it I must agree wholeheartedly. It is also VERY quiet (my husbands main complaint of the previous one). I am so glad I saw this review before my purchase because I was going to buy the lesser expensive (by only $15) Elemental 11, which didn't fare nearly as well. I wasn't planning on spending this much, but I had a 20% off coupon and the free shipping helped also. THIS ONE IS WORTH THE MONEY AND YOU WON'T BE DISAPPOINTED
I purchased a new unit. Inside was packed perfectly - looked uninterrupted, factory packed. Inside, the food process blade is NOT A NEW PART. Seriously, it is used - it is discolored and smells like spicy food! Maybe it was a refurbished part that got mixed up in the assembly line. I called Cuisinart Customer Service to explain, willing to take picutres or return the blade to them, requesting a new blade. The rude rep told me that I would have to pay for a new blade to be shipped to me under their 3 year warranty, or I had to return it to the retailer. What? I just bought it. I work for a manufacturer. I know it will cost the manufacturer FAR more for me to return the entire unit to the store, where the store will either charge Cuisinart back at 100% of invoice cost and destroy it, or charge them to ship the entire unit back to Cuisinart. So I explained that to the rep and she basically told me she didn't care, that was their policy, either I pay for shipping or return it to the store, and then she HUNG UP ON ME!!!! Wow, she actually hung up on me. I couldn't believe it. I'm returning the unit to the retailer and getting my money back. You lost a customer Cuisinart. This is not how you treat a customer.
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Cuisinart is not what it used to be. Good luck trying to get through to customer service. The lid doesn't go on to or come off of the work bowl smoothly. I have purchased this same model THREE TIMES and they are all the same. I had a large, powerful Cuisinart food processor for 20 years and it worked. These new ones are junk. Do not buy it. Even if it worked, it feels like the plastic on the bowl tabs will break.
Originally posted on bedbathbeyond.com
Lid will not go on or come off of the bowl smoothly. Requires extreme force. Badly made. I'm not happy.
Originally posted on bedbathbeyond.com
Once it’s put together correctly, it works fantastically! Love it!
Originally posted on cuisinart.com
Unfortunately this unit is very, very heavy. Plus there are not enough progressing discs for slicing and dicing. Overall this food processor is just okay.
Originally posted on cuisinart.com
I almost returned this the first time I tried to use it. It is very complicated to use - you have to remove the tube piece before you can take the top off the workbowl. The mechanism inside the top through which you must insert the tube fixture is flimsy, and probably won't last the life of the machine, I suspect. That said, it does do a great job of chopping, grating, slicing in a few seconds, and I appreciate the larger workbowl. It's difficult to clean, though. At some point, the complications and extra steps required make the "convenience" not worth the extra effort required.
Originally posted on cuisinart.com
Love it! The is replaced my model that was about 40 years old!!! The only thing wrong with the old one was the bowl was cracked. It was so old there was not a replacement available. I'll be pretty old when this one gets to be 40, but I'm sure it will still be going.
Originally posted on cuisinart.com
Great at Grating This food processor is excellent and functions exactly as described. The unpacking directions were superb and demonstrated the company's goal of safety for the consumer. Everything stores inside the appliance. It is heavy but worth the lifting.
Originally posted on cuisinart.com
The chute is way too short! They put a safety on the larger chute to keep someone from getting their hand in it. But it is so short you have to precut everything into small chunks to be able to get the switch to set. Really missed the mark. This is probably going back!
Originally posted on cuisinart.com
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