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Downy Free & Gentle 77 fl. Liquid Fabric Conditioner

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Downy Free & Gentle 77 fl. Liquid Fabric Conditioner. View a larger version of this product image.
Downy Free & Gentle 77 fl. Liquid Fabric Conditioner. View a larger version of this product image.
Downy Free & Gentle 77 fl. Liquid Fabric Conditioner. View a larger version of this product image.
Downy Free & Gentle 77 fl. Liquid Fabric Conditioner. View a larger version of this product image.
Downy Free & Gentle 77 fl. Liquid Fabric Conditioner. View a larger version of this product image.
Downy Free & Gentle 77 fl. Liquid Fabric Conditioner. View a larger version of this product image.
Downy Free & Gentle 77 fl. Liquid Fabric Conditioner. View a larger version of this product image.
Downy Free & Gentle 77 fl. Liquid Fabric Conditioner. View a larger version of this product image.
Downy Free & Gentle 77 fl. Liquid Fabric Conditioner. View a larger version of this product image.
Downy Free & Gentle 77 fl. Liquid Fabric Conditioner. View a larger version of this product image.
Downy Free & Gentle 77 fl. Liquid Fabric Conditioner. View a larger version of this product image.
Downy Free & Gentle 77 fl. Liquid Fabric Conditioner. View a larger version of this product image.
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about the product

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Downy Liquid Fabric Conditioner softens, freshens, and protects your clothes from stretching, fading, and fuzz, leaving them with a long-lasting Febreze-fresh floral scent. Easy to use and compatible with top- and front-loading machines.
  • Downy Liquid Fabric Conditioner softens, freshens, and protects your clothes from stretching, fading, and fuzz
  • Conditioning fabric softener fights static and reduces more wrinkles than using detergent alone in the wash
  • Leaves your clothes with a long-lasting Febreze-fresh floral scent
  • Easy to use and compatible with top- and front-loading machines
  • Downy Free & Gentle is safe for sensitive skin, and free of dyes and perfumes
  • 77 fl. oz.
  • Made in USA
  • Each sold separately
  • skuId: 69602353

Ratings & Reviews

Ratings Snapshot

4.366310160427807
368 reviews ·

Would Recommend

277 recommendations

5
254
4
70
3
12
2
9
1
29

Quality

Value

Write A Review
Most Helpful Positive Review
Always perfect cindy ·
Recommended Not Recommended

every use, evertime.... always perfect. wouldnt dream of using anything else


Most Helpful Critical Review
stained favorite clothing ·
Recommended Not Recommended

In the early morning before I was fully awake, I poured a capful of fabric softener (Downey Free) directly onto the clothes thinking it was the detergent. Not thinking this was a big problem, I washed and dried the load and then found fabric softener stains all over my favorite clothes. If anyone knows of a way to remove these stains, please tell me.

Response
|

Oh no, I hate to hear you had staining with Downy. While it's rare for Downy to stain, it can happen if undiluted softener comes into direct contact with the fabrics in your washload. These greasy or wet looking stains can usually be removed by pretreating with Liquid Tide with Bleach Alternative, then rewashing with two capfuls of Tide with Bleach Alternative and the hottest water safe for the material. Sometimes it's necessary to repeat the treatment in order to remove all of the stains. Don't use bleach; it could make the stains more difficult to remove. If the stains are still there after treating them, it's likely they were caused by something other than Downy. The most frequent cause of blue staining in the laundry is dye transfer from another garment. Other possibilities include crayon and ink. There are removal methods for many common stains on the "Stain Detective" page of the Tide website at http://www.tide.com To prevent Downy staining in the future, we suggest diluting your fabric softener when adding it to your machine dispenser. Follow the instructions in your washer owner's manual. If you no longer have the manual just add one or two capfuls of water with the Downy. If adding Downy by hand, be sure to move the clothing aside as you add the softener to the rinse water. Hope this helps to save your favorite clothing!

Customer Reviews

Showing 8 out of 368 reviews

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I use this due to allergies Newhouse21 ·
Recommended Not Recommended

I use this for allergies and it works better than other brands. One issue is the cap, I have to find help to open it


5

Quality

5

Value


sorry don't know yet?? haha i poured into machine? jeanbean ·
Recommended Not Recommended

i have poured some in new washing machine.. i guess i'm too old and blind?? noooo way i can read the directions etc...??? including being small..lt blue on white ??


1

Quality

1

Value


Response
|

When you want to soften and protect your favorite fabrics, we understand wanting to make sure you're using your fabric softener right. We're sorry that you're having a hard time reading it, and we'd love to hear your thoughts about it, and share how to use it, since it will vary depending on what your normal laundry routine is. When you're free, please give us a call at (800) 688-7638.

Bad product, terrible service JohnP ·
Recommended Not Recommended

We've a new bottle that upon opening was also in a gel form. Today I called the 1-800 number given here and which is also the bottle. Instead of getting to their service department i had to sit through a plug for some emergency medical alert device. When I told the lady I wasn't interested she continued to go over the reasons I should buy this service. Furious, I hung up.


1

Quality

3

Value


Response
|

Please know, John, we always expect every bottle of Downy Free & Gentle Liquid Fabric Softener to be free flowing and in its best condition. It's possible the container you purchased may have been past its 'best by' date, which is 12 months from its production date. Additionally, thickening can occur if the bottle has been exposed to extreme temperature changes. We don't know what number you called, but if you dial 1 (800) 688-7638 any Monday through Friday, from 9 AM to 6 PM, EST, or from 9 AM to 5:30 PM, EST on Saturdays and Sundays, we'd be happy to help you with this. Bring your bottle with you when you call, as there'll be info on it we'll ask you to share. Talk with you soon!

Solid Scoobs ·
Recommended Not Recommended

We opened the bottle and the product was semi-solid like jello, not pourable. I will have to throw out the whole thing.


1

Quality

3

Value


Response
|

We have many quality checks in place to ensure our products reach you in the best possible condition, so we're sorry to hear this. It may be helpful to know that this product can become thick or lumpy when exposed to extreme temperatures (either hot or cold). If it was frozen, it will appear much thicker (gel-like) and won't return to normal consistency on its own. To remove lumps/thickening, you can mix a capful of product with 1/2 cup warm water until blended, which will produce about 3 medium load doses. However, if it doesn't mix easily with warm water, we don't recommend using it. We'd be happy to learn more about your experience and see how we can best help. When you have a moment, please give us a call at (800) 688-7638.

Leaves your clothes feeling soft and fluffy Tommy1975 ·
Recommended Not Recommended

Me and my two kids have sensitive skin and this is mu go to fabric softener it does an amazing job that you expect from Downey. Of you or your family has sensitive skin them this should be your go to fabric softener.


4

Value


"Ultra" versions are too concentrated. GrumpyGuy ·
Recommended Not Recommended

When Downy switched to "Ultra" concentrated versions of their softener, the product is too thick and clogs our softener dispenser. Yes, we tried diluting it with water, but it does not dissolve well and still is a problem.


2

Quality

2

Value


Response
|

We always want you to receive our fabric softener in the best possible condition, and we have many quality checks in place. We’re sorry that wasn’t the case this time around. Sometimes the product can become thick and lumpy when exposed to extreme temperatures, either hot or cold. The best suggestion for storing the product is to store it at room temperature in a cool dry place and to make sure to use it within one year. The product is still safe to use. To remove thickening, mix a capful of product with 1/2 cup of warm water until blended. The mixture would be approximately 3 medium loads. It is safe to use the entire mixture as long as you don’t exceed the fill line on your dispenser. We recommend not using the product if it doesn’t easily mix with warm water. We want to help you further, so when you have a minute, please reach out to us at (800) 688-7638.

This product is very thick and wont even ddi Bed Bath & Beyond Customer ·
Recommended Not Recommended

This fabric softener is so thick it pours into washer dispenserIn clumps and won't filter through the dispensers it gets clogged


1

Quality

1

Value


Response
|

We always want you to receive our fabric softener in the best possible condition, and we have many quality checks in place. We’re sorry that wasn’t the case this time around. Sometimes the product can become thick and lumpy when exposed to extreme temperatures, either hot or cold. The best suggestion for storing the product is to store it at room temperature in a cool dry place and to make sure to use it within one year. The product is still safe to use. To remove thickening, mix a capful of product with 1/2 cup of warm water until blended. The mixture would be approximately 3 medium loads. It is safe to use the entire mixture as long as you don’t exceed the fill line on your dispenser. We recommend not using the product if it doesn’t easily mix with warm water. We want to help you further. When you have a minute, please call us at (800) 688-7638.

Down fabric softener has deannag29 ·
Recommended Not Recommended

Down fabric softener has been my go to for years. Delicate on fabric and a little goes a long way. I won’t wash bedding or towels without it, they just feel rough otherwise. The free and clear is perfect for kids bedding and delicate/allergy prone skin. Look no further than [product:ultra-downy-free-&-gentle-liquid-fabric-conditioner]


Image from reviewer: 6f155e0c-9001-54e8-8b0e-9a999818ff75

shipping & returns

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