Ratings Snapshot
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Ratings Snapshot
This is my second dyson stick vacuum, the first one my husband broke lol so I bought a bissell stick vacuum and it was really nice to have the light to see under the cabinets but that too broke. So I broke down and purchased this new one and I really didn’t wanna pay $700 for vacuum , but you truly get what you pay for wirh dyson, I have an area rug that the bissell kept sucking up and wasn’t getting nearly any dog hair off. So I used the dyson today and the area and although I had to empty it 3 times it got all of our dog hair off lol having 4 dogs and 1 cat i need something that has good suction and lots of power! 10/10 recommend! Also if you have BB&B membership you save! So I only paid $590 something and that included tax
I fell in love with it (even though it was outrageously expensive). Many things about it are great! Then suddenly, I noticed it stopped showing the "Particle Count". Not a big deal, except that also means that "Reactive Suction" is disabled. I tried charging it, removing the battery, reinserting it, but no matter what, the "Particle Count" function won't enable. I set it to on, and hold the button for 5 seconds, but it still shows as off. The LCD screen also times out or glitches, and disappears after about 10 seconds. So you have to be quick to do anything in menu. So obviously, the vacuum just has a problem, and I need to get support. I went to Dyson's website where I already registered the vacuum, and went through the support menu. It was useless, and didn't provide any method to get to a support person. I finally found their phone number. When I called it, the phone does a variety of incorrect things. First, it will just answer and provide dead air indefinitely. Second, it will ring many times, then provide something similar to a busy tone. Third, it will connect and talk in another language. I got lucky and pressed 2, since I recognized it was saying "press one to continue in [another language]". I then got three options, Price Match, Existing Order, or something else. None of which were support. I tried pressing 2 anyways to see if I could get to a person, then it goes back to dead air. So I found a way to get to the Chat function, which you first have to answer a bunch of troubleshooting questions in a certain way so that it gives you the option to chat with a rep. I did so, and was presented with "No one is currently available. Please try again later." It is 10 AM on a Tuesday. Their hours indicate they are open, but I can't get support. I'm returning the vacuum. I may try purchasing it again later, but I'm not getting stuck with this thing if I can't get support, and have a partially functioning [expensive] vacuum.
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Dyson does make great products. But the V15 Detect is way too too heavy. And having to hold the trigger down the whole time you a vacuuming is problematic. On the Dyson V12 Slim that has a power on/off button which is great. Why Dyson does not listen to their customers or reviews about the trigger hold is beyond me. Dyson, make all your cordless vacuums with an on off power switch or button. Since my wife and I have no pets or children we took the V 15 Detect back and went with the V12 Slim with the power on off button. And the V12 Slim is almost 2 pounds lighter that makes a very big difference. So far we are happy with the V12 Slim.
Originally posted on dyson.com
So easy to use. No more cords to worry about. Makes carpeted stairs easy to clean. I also find it so easy to vacuum under furniture as it is so flexible. I find myself vacuuming more often because it is so easy just to take it off the wall and vacuum up a place I see needs cleaning in between my regular vacuuming and hang it back up again.
Originally posted on dyson.com
Very happy with this purchase. We’ll worth the cost.
Originally posted on dyson.com
I am absolutely loving my V15 Detect so far. The suction power is truly amazing for a stick vacuum, and the laser makes it so much easier to pick up things you would never know are there. I also love that the screen tells me what all I am actually picking up. Coolest feature ever! The only downfall is that you have to constantly hold the trigger in order for it to operate. Not a huge deal, but it would be nice to not have to do that. I'm so glad I splurged and bought this vacuum!
Originally posted on dyson.com
I Can't believe.how much I like the Lazer light on the front of vacuum works great as does the rest of the vacuum.
Originally posted on dyson.com
I’ll be honest.. it took me awhile to justify spending that much money on a vacuum. Went for it and im so glad I did With 3 animals in the house it still amazes me with how much animal hair it picks up everyday ! Love my Dyson
Originally posted on dyson.com
Yeah, the cleaner is almost perfect. I really like to vacuum just before breakfast. It's like a video game (especially with the green-glowing vacuum-brush accessory). But... The trigger is too sensitive, if it comes to my expectations. It's really easy to unexpectedly run the engine by mistake. For example while detaching the cleaner from the wall. Additionally, I would like to have some kind of run-and-block button available. Simply... to not have to press the trigger all the time of vacuuming. Beside of that, Dyson is perfect.
Originally posted on dyson.com
Was really excited about purchasing to be totally disappointed by performance. Only worked well if in boost, which meant you have 9 minutes before needing to recharge. Our carpets are thin too, so I can only imagine what thicker carpeting would be.
Originally posted on dyson.com
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