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about the product
Hide- Lighweight stick vacuum with powerful suction
- 3 modes: MAX , standard, and energy-saving
- 2 cyclon system
- Convert to handheld
- Up to 40 minutes run time
- Detachable battery pack
- Floor brush with LED light
- High performance filter
- Cleans both hard floor and carpeted surfaces
- One handle operation
- Good for pet households
- Includes:
- 2-in-1 crevice tool
- Long crevice tool
- Wall Mount Base
- High-efficiency filter
- ABS construction
- 0.65-liter dust tank capacity
- 350 watt motor
- 11.02" W cleaning path
- Measures 49.21" L x 9.45" W x 4.17" H
- Weighs 6.61 lb.
- 2-year manufacturer's warranty
- Imported
- Model T2501Z13 Black; T2501Z23 White
- skuId: 69781746
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From the Manufacturer
Ratings Snapshot
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Ratings & Reviews
Ratings Snapshot
I don't think I'm going to touch a broom any time soon. It works really well, I like the light in front of the roller that helps to see the dirt, pulls a lot of dog/cat/human hair and it's so easy to use and light that sometimes I use it just for fun. I do notice that the suction power is not great, but works well for everyday cleaning (and the ease to use it makes it perfect for the situation). The box where it comes is all organized in sections which I found awesome and it's very easy to assemble/disassemble.
Response
|
So glad you love the product! Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!
Remember your device comes with a 12-month warranty, and anytime you need help just let us know.
Email: support@eufylife.com
Phone number: +1 (800) 988 7973
The vacuum works great as far as picking things up. But when it is time to empty the canister only half comes out. I haves dogs and cats so lots of hair. The hair works its way up and does not empty. Way too much time involved trying to get it all out . I will be returning
Response
|
Thanks for sharing your experience with the HomeVac S11 Reach.
So sorry that the suction of the HomeVac H11 isn't living up to your expectations. The vacuum comes with 20K Pa Max suction and handles hairs fine normally. Would you confirm if you were trying to use the vacuum on hard floors or carpets? A video that can shwo the problem would be appreciated. We'll do what we can to offer solutions for you. So do reach out to us via support@eufylife.com or call us at +1 (800) 988 7973 if the issue cannot be resolved.
Meanwhile, if it works fine the firt few times you use it, you may try to remove the rolling brush, floor brush assembly, the blue metal tube, and the dust bin to confirm if nothing blocked inside; also, make sure the pre-filter and high-performance filter are clean and completely dry.
Hope it helps. Looking forward to hearing from you to assist you further.
Thank you.
Showing 8 out of 80 reviews
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I enjo13yed using it while it worked and followed the proper instructions but it does not work. I paid with Pay Pal on 6/13.2022 and am within my 2 year warranty.
The Eufy home Vac S11 stopped working and is still under the 2 year warranty from time of purchase. What do either you do to replace it? Thank you.
Very irritating as it's no longer eligible for return. Suction stopped working and debris just fell out of the container. DO NOT BUY. HORRIBLE PRODUCT.
This does not stand up on its own. I can see it falling and breaking. For that reason alone I retuned it. Also the piece that holds it up HAS to be mounted to a wall.
Response
|
Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better.
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further. You also can contact Walmart to return and get a refund/replacement if you purchased the item within 3 months.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
I don't think I'm going to touch a broom any time soon. It works really well, I like the light in front of the roller that helps to see the dirt, pulls a lot of dog/cat/human hair and it's so easy to use and light that sometimes I use it just for fun. I do notice that the suction power is not great, but works well for everyday cleaning (and the ease to use it makes it perfect for the situation). The box where it comes is all organized in sections which I found awesome and it's very easy to assemble/disassemble.
Response
|
So glad you love the product! Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!
Remember your device comes with a 12-month warranty, and anytime you need help just let us know.
Email: support@eufylife.com
Phone number: +1 (800) 988 7973
I purchased the S11 Reach specifically because it had everything I was looking for. I have hardwood floors and a few rugs, so I was pleased to see that this included the soft brush roller along with the regular roller. I also liked that it included a spare battery, and the mini motorized tool which are perfect for vacuuming my car without worrying about the battery dying. Imagine my surprise when each of those items were listed as optional in the manual and were NOT included even though they are specified as “Included” in the product listing. The vacuum itself is fine if you don’t need any of the ”optional” parts, but since I purchased the more expensive S11 Reach over the S11 Lite, but still ended up with the same attachments as the S11 Lite, I would recommend saving a few dollars and purchasing the S11 Lite instead.
Response
|
Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better.
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Powerful, not heavy, easy to use. Does the job
Response
|
So glad you love the product! Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!
Remember your device comes with a 12-month warranty, and anytime you need help just let us know.
Email: support@eufylife.com
Phone number: +1 (800) 988 7973
The vacuum works great as far as picking things up. But when it is time to empty the canister only half comes out. I haves dogs and cats so lots of hair. The hair works its way up and does not empty. Way too much time involved trying to get it all out . I will be returning
Response
|
Thanks for sharing your experience with the HomeVac S11 Reach.
So sorry that the suction of the HomeVac H11 isn't living up to your expectations. The vacuum comes with 20K Pa Max suction and handles hairs fine normally. Would you confirm if you were trying to use the vacuum on hard floors or carpets? A video that can shwo the problem would be appreciated. We'll do what we can to offer solutions for you. So do reach out to us via support@eufylife.com or call us at +1 (800) 988 7973 if the issue cannot be resolved.
Meanwhile, if it works fine the firt few times you use it, you may try to remove the rolling brush, floor brush assembly, the blue metal tube, and the dust bin to confirm if nothing blocked inside; also, make sure the pre-filter and high-performance filter are clean and completely dry.
Hope it helps. Looking forward to hearing from you to assist you further.
Thank you.
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Questions & Answers
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