Ratings Snapshot
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Ratings Snapshot
Good vacuum, fairly powerful. But you cannot turn off the rotating brush. Who is the rocket scientist that failed on this aspect of the design?
I grew up using Hoover products and have used them my entire adult life. I researched all brands/models before replacing our older Hoover. We decided on this vacuum due to having three cats and it's excellent reviews. The first time I vacuumed with it, I loved it. I actually still love it's vacuuming capabilities (after using it a month). The fault with this product lies in the fact that as soon as you turn on the vacuum, the brush turns at a very high speed (while vacuum is still in upright position) and the brush doesn't stop until you turn off the vacuum, regardless of floor setting or if you are using the upholstery/stair attachments. I've never had a vacuum like this before and being that it's specifically designed for pet owners, the fact that the brush turns when the upholstery attachments are in use baffles me. While trying to vacuum our couch the brush actually wore on our carpet and heated it to the point of melting after less than a minute. I tried manipulating the vacuum and leaning it back off the carpet while using the attachment but that is just way too much effort. We tried it on all floor settings including hard floor with the same results. Honestly, the brush shouldn't turn until the handle is released for vacuuming so I'm not exactly sure why it was made this way. I returned it thinking I had a faulty vacuum and exchanged it for the same model (it does vacuum really well), and the second vacuum did the same, so I must assume it's simply a design flaw. So if your pet's don't shed on furniture or stairs I recommend this model, otherwise It pains me to say that I don't recommend it.
Hello Cat mom, Thank you for your feedback on the Hoover High Performance Swivel XL. We would like to improve your experience with this unit and are here to help! In order to best assist you, please contact us directly at HooverCommunity@ttifloorcare.com with reference to this review and model number. Thank you! The Hoover Team
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I have a cat and two dogs and while the vacuum has plenty of power and attachments it's made cheap. I've had it less than a year and the belt is broke. And the wheel plate on the bottom has also broke.
Originally posted on hoover.com
Suction does seem good. But....only had 4 months and very important hinge broke off rendering the vacuum useless. Part not avaiable online or by repair shop. Sweeper doesn't shut off when using hose.
Originally posted on hoover.com
A bit heavy, One weird thing is the roller brush doesn't stop rotating when using attachments. That seems odd and could possibly burn out belt and wear out carpet where it is standing for long period of time...Not happy. No chat service, no phone service, email address for support is bogus...Not good
Originally posted on hoover.com
[This review was collected as part of a promotion.] Pleased by the quality of the build. Performs better than expected. All around happy with the purchase.
Originally posted on hoover.com
Reviewer received an incentive in exchange for their honest opinion.
[This review was collected as part of a promotion.] Product was not what my wife desired. Had to have retractable cord. Wanted to purchase vacuum wanted. Hoover customer service is non existent. Thought nobody could be worse than Comcast but you are. I returned vacuum to you for refund. Bought a competitor brand at box store. Sadly my entire family has been purchasing Hoover for decades. Told story over holiday dinner
Originally posted on hoover.com
Reviewer received an incentive in exchange for their honest opinion.
[This review was collected as part of a promotion.] Surprised how much hair and dirt was plcked up the first we vacuumed the living room.
Originally posted on hoover.com
Reviewer received an incentive in exchange for their honest opinion.
Horrible machine. I would give it a zero if I could. The beater bar will burn your carpet when using the wand since it's always running. Buyer beware! Zero stars really. This is a fire Hazzard.
Originally posted on hoover.ca
[This review was collected as part of a promotion.] My experience with the Hoover High Performance Swivel XL Pet Vacuum cleaner has been very satisfactory. The suction power is outstanding. Highly recommend.
Originally posted on hoover.com
Reviewer received an incentive in exchange for their honest opinion.
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