Small Parts. Not for children under 3 yrs.
Ratings Snapshot
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Ratings Snapshot
[This review was collected as part of a promotion.] I received this awesome hot wheels super ultimate garage playset. This is by far one of the coolest hot wheels toys i have ever encountered. The playset is heavy but thats because the awesomeness in the box is a lot. The playset is easy to maneuver around the house and the cars can really zoom around this set.
Kids got for Christmas. Toy is okay but we rarely turned on the motorized elevator because it is so loud! Now, four months later, my son decided to give it another go but the gorilla somehow is stuck, won’t go up and is basically broken! Incredibly disappointed with quality given the high price tag. Unbelievable!
We're very sorry to hear about the problems you've encountered with this Hot Wheels® Super Ultimate Garage Play Set. Please contact our support team for further assistance. You can reach us at 1-800-524-8697, 9:00 a.m. - 6:00 p.m. EST.
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Bought this for my 5 year old son for Christmas and the battery switch doesn’t turn on. All he keeps asking for us to turn on the gorilla. My heart is broken and he is crushed.
Originally posted on shop.mattel.com / fisher-price.mattel.com
My son got this toy for Christmas and is excited to finally get it.Since he got it it has been non stop fun for the both of us. There are some cool features to this toy making it probably every little boys dream toy! I know I wish I had toys like this when I was younger!
Originally posted on shop.mattel.com / fisher-price.mattel.com
We just bought this for our twins birthday. They love it…but the elevator isn’t working properly. Makes a terribly loud noise. Almost too loud for me to let them play because it gives me a headache. My son assembled it according to the directions but surely it’s not supposed to be loud…right?
Originally posted on shop.mattel.com / fisher-price.mattel.com
Sorry to hear your elevator isn't working properly. Our Consumer Services team is happy to help! They can be reached by phone at 1-800-524-8697 and are available Monday - Friday, between 9a.m. – 6p.m. EST.
My son really enjoyed using this for the 2 months before the spinning tower decided to quit working. Very upsetting to spend this much money for a broken toy.
Originally posted on shop.mattel.com / fisher-price.mattel.com
Sorry to hear the tower stopped working. Our Consumer Services team is happy to help! They can be reached by phone at 1-800-524-8697 and are available Monday - Friday, between 9a.m. – 6p.m. EST.
Purchased for my son and he absolutely loves it! It kept him busy having fun while the pandemic and being stuck at home, this is a great he played for hours and even fell asleep with cars in his hand! Best purchase ever!
Originally posted on shop.mattel.com / fisher-price.mattel.com
We received this as a gift from the kids' grandmother. It arrived with 3 track pieces missing, which made it a really large waste of space. She tried reaching out to Target where she bought it- no luck. I bought extra straight track pieces to try to remedy the missing straight pieces of track, but we still have a missing curved track piece. They has an extra of the wrong part, so I cut it but it still doesn't fit right to make it run properly.
Originally posted on shop.mattel.com / fisher-price.mattel.com
We're sincerely sorry you're missing a track piece! Please reach out to our Customer Service team, and we'll be more than happy to help! Phone support is available at 800-524-8697, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
I bought 2 of these SUG for Christmas and after spending all that money they are cheaply made and crappy. The cars get jammed, the gorilla gets stuck and the plastic tracks are cheaply made and barely stay attached I regret buying 2 of them. We only bought them because we previously purchased the Ultimate garage that seemed pretty good so we wanted to get the grands something bigger and better. This was NOT A GOOD BUY. And for such a hefty price this could have been made way better Mattel this is disappointing. My grandkids gets so frustrated with the cars getting stuck, we have purchased over 300 cars and no matter which car we use its the same issue THIS WAS THE WORST BUY EVER.
Originally posted on shop.mattel.com / fisher-price.mattel.com
We're sincerely sorry your cars get stuck! Please reach out to our Customer Service team, and we'll be more than happy to help! Phone support is available at 800-524-8697, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Got this for my kids for Christmas and we will be returning. It is huge and really fun looking but even the cars they send get stuck in the elevator contraption. Makes it really frustrating to play. A lot of money for something that doesn't work.
Originally posted on shop.mattel.com / fisher-price.mattel.com
We're sincerely sorry your cars get stuck in the elevator! That's definitely not the experience we want for your family! Please reach out to our Customer Service team, and we'll be more than happy to help! Phone support is available at 800-524-8697, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
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{{/clientName}}Please be aware we've temporarily extended our delivery time frames due to Covid 19 precautions at our facilities. The extended time frames will be reflected in the estimated delivery date shown at checkout.
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