Ratings Snapshot
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Ratings Snapshot
Our house floor plan is very open and these virtual barriers allow me to divide our floor plan into separate rooms for our Roomba to clean. We also have a large jute rug with huge tassels that aren't very kind to our Roomba. With the virtual barriers, I can just set one on each each of the rug with the invisible beam going across the tassels and the Roomba will vacuum the entire rug without even touching the tassels. So great! NOTE: Make sure the wall barrier ON/OFF button is facing opposite of the direction you intend for the barrier to be. It took me a few tries to figure out that they button is on the BACK side. NOTE: Your Roomba will come with 1 of these virtual barriers automatically, but get a few and you won't be sorry! Just remember to turn them off when you are done - just to save batteries. NOTE: Blue light only comes on when you first turn on the virtual barrier. It will go off after a few seconds, so don't think yours is broken - It's still on and is supposed to do that.
My invisible barrier device stopped working in less than a year and customer service says that because it's an "accessory" that the warranty doesn't cover replacement. That's a horrible way to handle the situation. With a company as big as this, and a product as expensive as this, I would've expected not only a better quality product but better customer service.
Hi there! We hope that you haven't given up on just yet! We can understand how you would expect your smart robot helper to work well in your home and we do too! We encourage you to reach out to our support team directly at 1-877-855-8593 so we can talk more about these behaviors. We are very confident that with additional support, we can help turn this around. Sincerely, iRobot Customer Care
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Just bought i3 Evo+, in app for MY vac, I click accessories and this appears, I read, it says not for i3 Evo. I robot is obviously more worried about advancing and not concerned about getting things right, just keep moving forward don't perfect anything, it'll go great. So not smart.
Originally posted on store.irobot.com
I was going to buy a couple more but at $60 bucks a pop I won't be buying even one. Way to go Roomba, ripping off your customers is a great way to earn our loyalty.
Originally posted on store.irobot.com
One of mine has failed already after about two years. Quick failure and high cost makes for a very poor rating. I am not going to replace at this price.
Originally posted on store.irobot.com
Hi Jaye, we apologize for the inconvenience that was caused, and we would be happy to assist you with resolving the issue. We have just e-mailed you, so we can help out.
I ordered two of these in the same order because the 2-pack was out-of-stock (but not marked as such on the website at the time) -- I cared enough to pay $20 to get them sooner. Unfortunately only one has arrived so far, and it was in a previously torn open package. Its box was semi-crushed and had been previously torn open by a person straight across the front fold from top to main display side (not the plastic circle across the back). The device itself was wrapped in plastic and came with no-name brand batteries in plastic --but the box situation was so very odd that I couldn't help but imagine it was retrieved from someone's trash or bought on eBay to help camouflage a knock-off brand, or that someone kept the real one and returned a fake one. Too weird for $60. We look forward to the second coming, hopefully in better condition for all it's slower, and we still replaced this one with BBB because the return gave us store credit. So that's all disappointing -- though when we were figuring out the 2-pack-out-of-stock, 1-pack-available thing, the online customer service rep was fantastic -- MUCH better experience than I've ever had through chat with a rep, so BBB is at least doing that right!
We had a large dog, with very long hair, lots of shedding. We run our Roomba 690 three times a week. Our home is 2244 sq. ft. We named the vacuum Ruby, because it is a gem. We have had it four years. It runs and runs and runs. I do have to clean the brush and roller, as well as the guide wheel frequently, due to the dog hair. In fact, I choose to clean it everyone the vacuum runs. It might take 10 minutes to clean it thoroughly, but I do the same with my canister vac. They perform better and last longer if you take care of them. If my Roomba dies, I will. buy another. They are a great vacuum and the one time I required assistance the service was outstanding.
Originally posted on store.irobot.com
How can such simple technology made extremly cheaply in China cost this much? This must be the cheapest plastic that I have ever seen. If I never entered a Dollar Store, I would never thing plastic this cheap can even be manufactured.
Originally posted on store.irobot.com
Hi iRobot Customer, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd love the opportunity to turn it around. We have just e-mailed you in order to help out.
I bought a 2 pack of these for $87 3.5 in 2018. Both of them failed at right around 3 years. Planned failure?? This is a very high price point for a fairly simple technology to be failing after this short a period of time. It might be excusable if they cost half as much. Time to step up your game iRobot!
Originally posted on store.irobot.com
I bought two iRobot 900 series. The units works great, but one of my Dual Mode Virtual Wall Barriers just stopped working. I keep them clean and replaced the batteries, but it just stopped working after only one year of usage. I would expect a longer life span than what I got.
Originally posted on store.irobot.com
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