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iRobot® Roomba® 960 Wi-Fi® Connected Robot Vacuum

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iRobot® Roomba® 960 Wi-Fi® Connected Robot Vacuum. View a larger version of this product image.
iRobot® Roomba® 960 Wi-Fi® Connected Robot Vacuum. View a larger version of this product image.
iRobot® Roomba® 960 Wi-Fi® Connected Robot Vacuum. View a larger version of this product image.
iRobot® Roomba® 960 Wi-Fi® Connected Robot Vacuum. View a larger version of this product image.
iRobot® Roomba® 960 Wi-Fi® Connected Robot Vacuum. View a larger version of this product image.
iRobot® Roomba® 960 Wi-Fi® Connected Robot Vacuum. View a larger version of this product image.
iRobot® Roomba® 960 Wi-Fi® Connected Robot Vacuum. View a larger version of this product image.
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$499.99
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$374.99
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highlights

Batteries required and included

about the product

Seamlessly navigates room to room to clean an entire level of your home. Roomba 960 from iRobot loosens, lifts, and suctions dirt with up to 5x more air power and requires less maintenance.
  • Power-Lifting Suction delivers 5X the air power* for improved pick-up performance. *(Compared to Roomba 600 Series)
  • Intelligently maps and cleans an entire level of your home. Patented iAdapt 2.0 technology with vSLAM navigation actively captures thousands of precise measurements each millisecond to optimize coverage
  • Ideal for homes with pets. Premium 3-stage Cleaning System cleans the dirt and pet hair you see and the allergens and dust you don't
  • High-Efficiency Filter traps 99% of cat and dog dander allergens
  • Unique Dual Multi-Surface Rubber Brushes don't get tangled with pet hair. Brushes adjust and flex to stay in constant contact with carpets and hard floors
  • Imprint Link Technology allows Roomba 960 and Braava jet m6 robots to automatically clean in sequence – vacuuming and then mopping
  • Automatically recharges as needed, and then continues cleaning – until the job is done
  • Customize and control how you clean with the iRobot HOME app, Alexa or the Google Assistant
  • Featuring Roomba Essentials: Wi-Fi connected, Smart Navigation, Patented Dirt Detect Technology, Edge-Sweeping Brush, Auto-Adjust Cleaning Head
  • Works on carpets and hard floors
  • Lithium-Ion battery delivers 75 minutes of runtime
  • 3.6" low profile cleans under furniture, beds and kickboards
  • Measures 13.9" D x 13.9" W x 3.59" H
  • Imported
  • Model R960020
  • skuId: 47170797

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shipping & returns

Please be aware we've temporarily extended our delivery time frames due to Covid 19 precautions at our facilities. The extended time frames will be reflected in the estimated delivery date shown at checkout.

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Free Standard Shipping with any online purchase of $39 excluding gift cards and store pick up items (merchandise subtotal is calculated before sales tax, gift wrap charges, and after any discounts or coupons). Truck delivery and shipping surcharges on over-sized or extremely heavy items will still apply (these charges are indicated on the appropriate product information pages and will be displayed in the shipping subtotal of your order). Products qualifying for Free Shipping will be identified with "Standard – free”. If you select a shipping method other than Standard, shipping charges will apply.

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Ratings & Reviews

Ratings Snapshot

4.423435419440746
2931 reviews ·

Would Recommend

2542 recommendations

5
1948
4
666
3
205
2
84
1
101

Quality

Value

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Most Helpful Positive Review
My guy vacuums! parteegal ·
Recommended Not Recommended

Since retiring, my husband took over the vacuuming but due to health problems we decided to give this a try. I'd rather golf than vacuum. All I can say is "Wow!" That is an understatement! We both love this unit. I am OCD about a clean house and this unit exceeds my standards. First off...find a place for it where it has easy access with about four feet in front and a foot on either side. You do this so that it can quickly and easily get docked and undocked. Saves on battery juice. The phone app is wonderful. You can set up your cleaning schedule to vacuum every day, if that is what you want. We have it set to vacuum twice a week. The app also tells if it is cleaning, charging or done for the day. I like that you can view the jobs and see how many dirt incidents it encountered for each time it cleaned. Usually finds 1 to 4 but after company it found a whooping 47! We apparently have dirty guests. So, you've found the perfect spot and you've set up the cleaning schedule so now it is time to sit back and let it clean. I guarantee that you will put little pieces of thread or tissue all over the house just to see if it really gets to those areas. Human nature, I guess, but it does clean every nook and cranny. Maybe not as efficiently as a human but it will get it done. My dining room has never been cleaner as this unit moves around each and every chair leg. It even cleans under my clothes hanging on the lower rack in the closet. When the battery runs low, the unit returns to the docking station and recharges all by itself. Once recharged, it usually goes back to where it stopped and continues to clean. Sometimes it decides to clean an area it missed before returning there. Make certain that you set it to clean the edges or it will not get along the walls or close to furniture. Do not be alarmed when it only cleans a portion of a room...it will come back and finish before it quits for the day. Although not exactly efficient, it does remember what it needs to complete. The 960 works fine on my hard floors, carpets and throw rugs. I have seen it back up when encountering a throw rug with a pad underneath and then it attacks the rug so that it can get on top to clean it. Easily moves over the wooden bump between my wood and tile floors. My friend has the 980. It is much noisier when cleaning carpets but sounds about the same as mine does when on hard floors. The 980 is more powerful on carpets and good if you have pets. Now that we trust it to do it's job, we run it when we are gone. We empty the dirt container and clean the filter using the dust buster, with the crevice tool attached, when we return home. It will recharge as often as it needs to get the job done. Guess I thought a couple of hours to do the whole house but...uh, uh. It takes 75 minutes to recharge and runs 3 full times for our 2300 square foot home. The fourth time is only about 15 minutes as it finishes that one last spot it missed before. You know, the one you just told your husband that it missed. It says it works best if it has light in the room. We don't see a problem in the closet where there are no windows. I do not think I could stand to have it run while we sleep. The constant bumping into walls and furniture would not allow for restful sleep in my estimation. Someone reported that it does not vacuum black rugs. While I do not have that color in my house, my friend does and it did indeed vacuum it. All in all...it is wonderful and we both recommend it to anyone who is tired of vacuuming. Go have fun and let Roomba 960 do the vacuuming for you.


5

Quality

5

Value

Most Helpful Critical Review
neat idea, but it doesn't cover the area very thor catride ·
Recommended Not Recommended

It's cool how I can control it with an app or with a preset program. The first few times I used it, it seemed to do pretty well considering it was just learning my house. The third time I figured I could let it run while I was away. It got stuck under the sofa! The fourth time I watched it spend nearly 30 minutes in a narrow strip between a wall and a thin rug. It got over the rug to get there, but couldn't get back? I lifted it out, then it got stuck under the sofa again. It has a tendency to pass many times the same parts of a room and not go to other parts at all.

Customer Reviews

Showing 8 out of 2931 reviews

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No Bed Bath & Beyond Customer ·
Recommended Not Recommended

My robot will not charge when it is returned to the charging station. It worked great the first little while and after a few months it will not charge correctly.



Stopped returning to charger. Bed Bath & Beyond Customer ·
Recommended Not Recommended

I love this Roomba, and don't want to be without one, but after using it for several months, I agree with a lot of the other reviews. It just won't return to the Home base Charger correctly. It takes me a while of trying to line it up to charge, which is very frustrating. I have cleaned the the metal contacts on the charger itself as well as the on the Roomba and it still has a hard time getting back there. I'm not sure if another model would do better, or a different brand of robot vacuum. But I do think there may be a flaw in this model.



Response
|

Hi iRobot Customer, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd love the opportunity to turn it around. We have just e-mailed you in order to help out.

THE CHARHING IS A NIGHTMARE! SUDDENLY STOPPED WORKING! Bed Bath & Beyond Customer ·
Recommended Not Recommended

The first couple of months the vacuum worked well, and then like 6 months after I bought this vacuum it started malfunctioning when it was time to charge. It does not return properly to the charging base, so it does not charge. Everytime I try yo use the vacuum it's so frustrating because the vacuum is not charged, so I have to move and move the roomba around the charging dock until it finally starts charging. The battery is always dead when I try to turn it on. I contacted iRobot and cleaned the ports as you told me, but this did not work. I am very frustrated because my roomba used to turn on every morning at 9am with no issue at all (the only thing I had to do was empty the bin every night) and know it's a nightmare to get it to turn on everyday if it even turns on. I made so much research before buying this product and I finally bought this one because it was a great match for my house as i have pets, but know i'm disappointed and feel like i threw my money away. Please, somebody from customer service contact me. My email is anabarona90@gmail.com



Response
|

Hi Ana, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd love the opportunity to turn it around. We have just e-mailed you in order to help out.

Thought it was too good to be true - I was dead wrong! Bed Bath & Beyond Customer ·
Recommended Not Recommended

I assumed that a small vacuum would lack the ability to produce enough suction to actually make a difference. I was wrong. I am absolutely astonished each time I clean the bin of this vacuum. It just works. Alone. I don't even have to watch. Utterly amazing. I can only imagine that many of the negative reviews are either due to misuse, abuse or user error. It's just so simple to use and the machine is very good quality. I bought three of them. If you have been skeptical, hesitant or doubt this product but want it, go ahead and get it. You won't be disappointed. But please, read the manual and learn to disassemble and clean the vacuum properly and but lots of extra filters, extractors and brushes to keep everything in top working order.



Worked until it didn't - Customer Service Poor SmileyKiley ·
Recommended Not Recommended

I bought this June 2019 - it worked great for the first year. Then it got caught, and the outer plastic was dislodged from the track - it has never been the same. Customer service, reboot, troubleshooting, you name it, I couldn't get it to work for a whole year. 3 different techs tried to work on it. I made sure it wasn't charged for so long that the battery was completely dead, and then tried again. Still nothing. One day, the fan motor was touched, and it all worked again. So after a full year plus of no use, it started to work again earlier this year. Then there was a jam, dislodged from the track, went through the whole process again, after MANY MANY MANY correspondences with customer service. Finally I took the battery out and voila, it worked. But these issues still remain a problem: 1. It does not connect to the Wi-Fi. The other Roomba in the house does 2. It does not charge. Even when it is on the dock with the lights illuminating as charging, it still does not show that it is fully charged and when manually pressing the button to start a new job it gives me the error code to charge Roomba while on the dock. I always double check that it is charging after putting him back on, but if he does not go back on himself, and I have to manually put him on the dock, it never seems to charge as it should. 3. iRobot® Dual Mode Virtual Wall® Barrier I have this set to block under the stair railings, as the Roomba (Bubba/He) will get stuck. Even though online says that all you have to do is turn it on once, and it will beep and blink if the batteries are dead, I will still turn it off and then back on again since it doesn't seem to work. He still passes the invisible line and gets stuck.  4. If I’m in an “all else fails” scenario, where I have to trouble shoot, ran diagnostics, factory reset etc. and it still has an issue, I’d have to remove the battery completely, and then reset. I have been trying to get a resolution with iRobot for over 3 months, contacting via the app (customer service, help, and feedback) and online forms. I've even emailed them on prior email threads hoping to get contact there, and it's been radio silent. I bought this for nearly $600 2 years ago, and now they are half the price, and won't make the effort to resolve these issues.


2

Quality

1

Value

Charging/battery defective - no help from customer service Bed Bath & Beyond Customer ·
Recommended Not Recommended

The robot cleans well when it's charged enough to, but it NEVER returns to the charging base properly. It pretends to but isn't actually charging, meaning the battery is dead literally every time you go to use it. I spoke to customer support and they told me the contacts were dirty, so I cleaned them and it helped for one clean. So you essentially have to clean the contacts every single time if you want it to work properly. Frustrating product, quicker to vacuum yourself. the second time leaving this review. The first was deleted after someone said they would contact me, but didn't.



Response
|

Dear HC, this isn't the experience we'd like you to have, and we'd love the opportunity to turn it around. We have just contacted you via e-mail in order to resolve the issue.

Cleans well but charging is a disaster - always dead Bed Bath & Beyond Customer ·
Recommended Not Recommended

The robot cleans well when it's charged enough to, but it NEVER returns to the charging base properly. It pretends to but isn't actually charging, meaning the battery is dead literally every time you go to use it. I spoke to customer support and they told me the contacts were dirty, so I cleaned them and it helped for one clean. So you essentially have to clean the contacts every single time if you want it to work properly. Frustrating product, quicker to vacuum yourself.



Response
|

Hi HC, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd love the opportunity to turn it around. Is it okay if we email you with further information?

Great Product! Bed Bath & Beyond Customer ·
Recommended Not Recommended

Love it!!



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