iRobot® Roomba® 960 Wi-Fi® Connected Robot Vacuum

My robot will not charge when it is returned to the charging station. It worked great the first little while and after a few months it will not charge correctly.

I love this Roomba, and don't want to be without one, but after using it for several months, I agree with a lot of the other reviews. It just won't return to the Home base Charger correctly. It takes me a while of trying to line it up to charge, which is very frustrating. I have cleaned the the metal contacts on the charger itself as well as the on the Roomba and it still has a hard time getting back there. I'm not sure if another model would do better, or a different brand of robot vacuum. But I do think there may be a flaw in this model.

The first couple of months the vacuum worked well, and then like 6 months after I bought this vacuum it started malfunctioning when it was time to charge. It does not return properly to the charging base, so it does not charge. Everytime I try yo use the vacuum it's so frustrating because the vacuum is not charged, so I have to move and move the roomba around the charging dock until it finally starts charging. The battery is always dead when I try to turn it on. I contacted iRobot and cleaned the ports as you told me, but this did not work. I am very frustrated because my roomba used to turn on every morning at 9am with no issue at all (the only thing I had to do was empty the bin every night) and know it's a nightmare to get it to turn on everyday if it even turns on. I made so much research before buying this product and I finally bought this one because it was a great match for my house as i have pets, but know i'm disappointed and feel like i threw my money away. Please, somebody from customer service contact me. My email is anabarona90@gmail.com

I assumed that a small vacuum would lack the ability to produce enough suction to actually make a difference. I was wrong. I am absolutely astonished each time I clean the bin of this vacuum. It just works. Alone. I don't even have to watch. Utterly amazing. I can only imagine that many of the negative reviews are either due to misuse, abuse or user error. It's just so simple to use and the machine is very good quality. I bought three of them. If you have been skeptical, hesitant or doubt this product but want it, go ahead and get it. You won't be disappointed. But please, read the manual and learn to disassemble and clean the vacuum properly and but lots of extra filters, extractors and brushes to keep everything in top working order.

I bought this June 2019 - it worked great for the first year. Then it got caught, and the outer plastic was dislodged from the track - it has never been the same. Customer service, reboot, troubleshooting, you name it, I couldn't get it to work for a whole year. 3 different techs tried to work on it. I made sure it wasn't charged for so long that the battery was completely dead, and then tried again. Still nothing. One day, the fan motor was touched, and it all worked again. So after a full year plus of no use, it started to work again earlier this year. Then there was a jam, dislodged from the track, went through the whole process again, after MANY MANY MANY correspondences with customer service. Finally I took the battery out and voila, it worked. But these issues still remain a problem: 1. It does not connect to the Wi-Fi. The other Roomba in the house does 2. It does not charge. Even when it is on the dock with the lights illuminating as charging, it still does not show that it is fully charged and when manually pressing the button to start a new job it gives me the error code to charge Roomba while on the dock. I always double check that it is charging after putting him back on, but if he does not go back on himself, and I have to manually put him on the dock, it never seems to charge as it should. 3. iRobot® Dual Mode Virtual Wall® Barrier I have this set to block under the stair railings, as the Roomba (Bubba/He) will get stuck. Even though online says that all you have to do is turn it on once, and it will beep and blink if the batteries are dead, I will still turn it off and then back on again since it doesn't seem to work. He still passes the invisible line and gets stuck.  4. If I’m in an “all else fails” scenario, where I have to trouble shoot, ran diagnostics, factory reset etc. and it still has an issue, I’d have to remove the battery completely, and then reset. I have been trying to get a resolution with iRobot for over 3 months, contacting via the app (customer service, help, and feedback) and online forms. I've even emailed them on prior email threads hoping to get contact there, and it's been radio silent. I bought this for nearly $600 2 years ago, and now they are half the price, and won't make the effort to resolve these issues.

The robot cleans well when it's charged enough to, but it NEVER returns to the charging base properly. It pretends to but isn't actually charging, meaning the battery is dead literally every time you go to use it. I spoke to customer support and they told me the contacts were dirty, so I cleaned them and it helped for one clean. So you essentially have to clean the contacts every single time if you want it to work properly. Frustrating product, quicker to vacuum yourself. the second time leaving this review. The first was deleted after someone said they would contact me, but didn't.

The robot cleans well when it's charged enough to, but it NEVER returns to the charging base properly. It pretends to but isn't actually charging, meaning the battery is dead literally every time you go to use it. I spoke to customer support and they told me the contacts were dirty, so I cleaned them and it helped for one clean. So you essentially have to clean the contacts every single time if you want it to work properly. Frustrating product, quicker to vacuum yourself.

Love it!!