iRobot® Roomba® i7+ (7550) Wi-Fi Connected Robot Vacuum with Automatic Dirt Disposal

We spent a lot of time reviewing before we decided to purchase the i7. It has been a continuous disappointment. It seemed to work okay for the first couple of months but never really cleaned areas that needed extra cleaning. Often missed entire areas. A year and a half later it completely stopped working. It charges and stops in mid clean. We have tried changing the rollers, filter, etc. and it is now barely operable. Not worth the money we spent and seriously regretting this purchase. I had also tried registering the product on their website, but it won't accept the serial number.

Stops for no reason. Get's lost. Chimes at odd times for who know what reason. Very irritating and if I could figure out how to get a refund I would. Robot customer service if you read this please contact me so I can get a refund

We have 4 dogs so we have a ton of pet hair. This vacuum has made a huge difference in the amount of hair around the house, and helps out a ton with the little leaves, pollen, berries etc. that are constantly falling off our Dutch Elms. Do some of the parts wear out? Yes, it's working hard and it's a plastic machine but CS has been helpful resolving certain issues and sending out replacement parts when needed. I see a lot of complaints about ERROR 26 and we had the same issue, but new parts were sent out and it works fine again now. I expect it will need something else replaced at some point too, that's how these things work. It's not perfect - it will miss spots and get stuck occasionally but it's also taking care of a huge responsibility that we no longer have to worry about daily.

So done with this product. "Empty the bin. Empty the bin." I changed brushes and filters. Constantly cleaning the sensors. Reboot. "Empty the bin." Do it all again. Reboot. Bought a new bin, thinking that might fix it. Nope. "Empty the bin." I can't remember the last time this unit completed a cleaning program. I left a review and received an email from iRobot, but the ticket was closed before I could respond. I must have been too busy emptying the bin. I asked to reopen the ticket. No response. To add insult to injury, I bought my daughter and son-in-law an 17+ for their wedding, right after I bought mine. Now theirs is acting up. Absolutely shop around before you buy a Roomba.

We purchased for our upstairs with has builder grade carpet. First unit developed an aweful squealing sound after 2 weeks and 4 runs. Support diagnosed as motor failing. Sent full brand new unit. 2 weeks and 4 runs later, replacement units makes same noise. Squeals so loud you can hear in entire home. Noise stops when on hardwood. One support agent said unit is not designed for carpet. Another said it is designed for carpet. Dont know who to believe. After second failure, they sent a "service unit", which is just the robot with no battery. Swapped battery into service unit. Guess what, 2 weeks and 4 runs, develops aweful squealing sound when on carpet. Support now says it is an "environment" issue and they refuse to support the device any longer even though it has a 1 year warranty. This is not right!!! Asked if they would provide and upgrade path to a newer model that works better on carpet. Was happy to pay any price difference. They flatly refused to offer any paths for getting a model that will perform on carpet. If you have hardwood, this is a good unit. But if you have any kind of carpet, please stay away from this model. I feel ripped off of $800 with support basically saying we did all we want to do and it is now your problem.

Really disappointed in the vacuum. Had it a year and a half. Did the maintenance when it said. Motor lasted 18 months before having to replace the cleaning head module. Even with weekly cleaning the charging ports rarely work. So we always have to reposition it in the charger to get it to work. Robot vacuum is nice but not worth the cost if you are constantly replacing parts.

I have had this product for 3 months, I had new carpets installed in my living room new furniture as well. I have open plan, with carpet in the living room and tile floors in the dining and kitchen area. An old Australian shepherd who sheds big time and Rosie Robot seems to do an excellent job thus far. Holding thumbs going forward!!!

This is junk!!! I bought it in June, CS already sent a new brush motor for it to be replaced but it didn't fix the problem, I have sent a half dozen other complaints about new problems, and they won't respond back. There's a suction error, there's brush errors, it won't clean, only works when it feels like it apparently, because it's on a daily clean schedule but it doesn't clean regularly. and when it does clean, it's stuck, on an empty floor, with some kind of brush error, within the first minute. The app, don't even get me started on the app. It's ridiculous. The price of this stupid thing, I could have bought 3 cheap ones and had them work