Ratings Snapshot
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Ratings Snapshot
Bought my keurig on January 2022 , had an issue with display, call customer service and exchange my keurig for a new one shipped home . Very short timeframe Very happy
Bought our new Keurig K-Supreme Plus machine yesterday. My coworker this morning went to make her usual cup of coffee and when she pulled her cup out, all grains were in the cup. When we opened the machine the grains had gone everywhere. We had to clean it up thoroughly and are now very hesitant in trying to use it again. I was able to make a cup of hot chocolate without any issue but that is a powder so I didn't expect any issue. The machine that we are coming from was a K-cup 40/50. I noticed that the top of the old Keurig only had piercer and rubber circle area. The new supreme also one piercer up top but 4 other rubber circle area with their own piercers as well. I am thinking that the numerous holes that were punctured through somehow were the issue. I was under the assumption that any K-pods would work in this device. Is this not the case? Please assist because I'm not sure if we should keep the machine or return it and look for another K-cup 40/50. I do not want my coworker to keep having to clean up messes especially when it is destroying her cups of coffee.
We certainly wouldn't expect this from one of our brewers. Our Customer Care team will be happy to look into this further for you. Can you give them a call please? The number is 866-901-2739.
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We love our morning, coffee! It’s delicious and the machine is so easy to use. Thank you Keurig for making me a morning person.
Originally posted on keurig.com
Extremely frustrated and disappointed in this product. I am now waiting on my 4th replacement. All 3 of the last had the same issue with the lid not recognizing that it was being opened and closed, therefore not being able to brew a cup of coffee. The power button is useless. Even if you can turn it on with the power button it wont let you brew unless it recognizes the lid being opened and closed. This last one doesn't even want to turn on at all. While Keurig has done a good job at honoring their warranties, this is a huge inconvenience and I don't have much faith in the replacement they are sending me. For this price I expected better.
Originally posted on keurig.com
They were so kind to replace my malfunctioning unit. So fast and easy.
Originally posted on keurig.com
For some reason, this new Keurig has leaves a horrible plastic taste in every cup. We brew and matter, if it’s coffee or tea, or just even hot water, and I run vinegar through twice and descaled it and it’s still terrible. We are very disappointed and surprised to say the least.
Originally posted on keurig.com
Replaced my defective Keurig coffee machine without any problem. They made my request for warranty replacement very easy and pleasant. I could not be any more pleased with the whole process.
Originally posted on keurig.com
I've had this for less than a year, probably closer to 6 months. It's currently stuck on descale, and won't do anything at all. I can't find out how to shut that off. Nothing I've tried works. It's very frustrating. The coffee maker itself has never been anything special, and it's slower than normal.
Originally posted on keurig.com
This Keurig makes great coffee! Love all the features of this keurig to make your coffee just the way you like it. Got this keurig for a gift. Shortly after we got it it totally stopped working. I called keurig and they worked with me to replace my keurig with a new one. Great customer service!
Originally posted on keurig.com
Thank you for making the warranty replacement easy
Originally posted on keurig.com
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