Ratings Snapshot
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Ratings Snapshot
Bought my keurig on January 2022 , had an issue with display, call customer service and exchange my keurig for a new one shipped home . Very short timeframe Very happy
Bought our new Keurig K-Supreme Plus machine yesterday. My coworker this morning went to make her usual cup of coffee and when she pulled her cup out, all grains were in the cup. When we opened the machine the grains had gone everywhere. We had to clean it up thoroughly and are now very hesitant in trying to use it again. I was able to make a cup of hot chocolate without any issue but that is a powder so I didn't expect any issue. The machine that we are coming from was a K-cup 40/50. I noticed that the top of the old Keurig only had piercer and rubber circle area. The new supreme also one piercer up top but 4 other rubber circle area with their own piercers as well. I am thinking that the numerous holes that were punctured through somehow were the issue. I was under the assumption that any K-pods would work in this device. Is this not the case? Please assist because I'm not sure if we should keep the machine or return it and look for another K-cup 40/50. I do not want my coworker to keep having to clean up messes especially when it is destroying her cups of coffee.
We certainly wouldn't expect this from one of our brewers. Our Customer Care team will be happy to look into this further for you. Can you give them a call please? The number is 866-901-2739.
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I like all the options coming with the coffee maker.
Originally posted on keurig.com
I AM PLEASED THAT THEY REPLACED IT EASILY and shipped it.
Originally posted on keurig.com
The extra hot water really make a difference in the flavor of coffee.
Originally posted on keurig.com
enjoy using it. Would like the coffee a bit hotter though. Would like to program it but cannot figure out how to do it
Originally posted on keurig.ca
I love my Keurig Supreme plus. I drink my coffee slowly throughout the morning and always have a fresh, hot cup when ready. I recently had a problem and the customer service team went above and beyond to make sure I was happy.
Originally posted on keurig.com
Good technology and easy to use. Not our first. Or our last.
Originally posted on keurig.com
After receiving this as a warranty replacement, the K-Supreme Plus stopped brewing correctly. The same issue with the first coffee maker (which didn't even last a year), the spring on the hinge becomes loose and doesn't close all the way, so the contact with the cup isn't solid. Coffee comes out looking like tea.
Originally posted on keurig.com
We bought the first of this model almost nine months ago. It failed during the descaling function. We called Keurig and in one phone call our new replacement unit was on its way. Unfortunately, that second unit experienced the same failure. Again Keurig sent a third identical unit which works perfectly right now. We love this model and I'll probably call their service department to see if there's anything I can do to prevent a third failure. Fingers crossed.
Originally posted on keurig.com
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{{/clientName}}Please be aware we've temporarily extended our delivery time frames due to Covid 19 precautions at our facilities. The extended time frames will be reflected in the estimated delivery date shown at checkout.
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