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about the product
Hide- Works with all Magnetix showerheads (sold separately)
- Plastic
- Measures 1.5" L x 2.13" W x 2.13" H
- Easy to install
- Limited lifetime manufacturer's warranty
- Imported
- skuId: 66624110
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Not really worth it. A great idea, but completely unadjustable.
Response
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Hello Ryder and thank you for the feedback you posted on the Bed Bath & Beyond website. We are sorry to hear that the Moen Magnetix Remote Dock in Chrome, part number 186117, did not meet your expectations. The Moen Magnetix Remote Dock in Chrome, part number 186117 works with any Moen Magnetix handshower providing easy access at any height. It’s ideal for bathing children, bathing pets or for seated bathing. The Moen Magnetix docking system allows for easy release and securely snaps back into place, even when your eyes are closed. Moen product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.
We already installed the base into shower with 2 screws, then tried for days to get the top magnetic peice to screw on. IT JUST DOESNT! So now we have to remove the base and mail back for refund! PAIN....
Response
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Hello Pam and thank you for the feedback you posted on the Bed Bath & Beyond website. We are very sorry to hear of the difficulty that you experienced with installing your Moen Magnetix Remote Dock in Chrome. What you described is not consistent with the quality we strive to provide. As the original purchaser of the Moen Magnetix Remote Dock in Chrome, this product is covered under the Moen lifetime limited warranty. Our product specialists would be delighted to work with you to find a satisfactory warranty resolution. Please contact us at 1-800-289-6636; we are currently available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.
I bought this for my mother in law to be able to more easily reach the wand. The magnet works very well and holds the wand securely. I took off one star because the adhesive pad doesn't work. I cleaned the tile thoroughly and let the adhesive cure for over a day. It still fell off in less than a week. I didn't want to drill, but that was the only way to get it to stick.
Originally posted on moen.com
DO NOT BUY!!! FELL OFF MY SHOWER WALL 3X AND NOW I HAVE A CHIP ON MY FLOOR!!
Originally posted on moen.com
Response
|Hello esp061 and thank you for the feedback you posted on the Moen website. We are sorry to hear about your experience with the Moen 186117 Magnetix Chrome Remote Dock that you purchased. What you described is not consistent with the quality we strive to provide. We would be happy to help and to show you we stand behind our products. Please contact us at 1-800-289-6636; we are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.
Love the showerhead but bought the Magnetix so that my 88 year old mother who takes a shower sitting down could reach it easily. Problem is the double-sided tape won't hold it. Have purchased Gorilla double-sided tape to replace the tape that came with the Magnetix and it is no better. Refuses to stick to the shower tile for more than a few showers.
Originally posted on moen.com
Response
|Hello BuckeyeMike and thank you for the feedback you posted on the Moen website for your Moen Magnetix Chrome Remote Dock not staying secure to the shower wall. The issue described in your review would have been best handled under Moen’s Lifetime Limited warranty. As the original purchaser of the Moen Magnetix Remote Dock, you can contact Moen directly under the product’s Lifetime Limited Warranty. We would have been delighted to troubleshoot the issue and present you with warranty options to quickly resolve the matter. We would have been happy to help you and show you we stand by our products. Please feel free to call us at 800-289-6636. We are here to provide support and ensure you will be satisfied with your Moen product.
This was a great addition to the purchase of Moen’s Magnetix shower wand.. Although I purchased due to an injury I can see the benefits to parents of young children and owners of pets.
We recently replaced our hand held shower head with the Moen Magnetix brand. It is actually very nice. We decide to couple it th Magnetix dock, as I sometimes want to take a quick shower without getting my hair wet, or for the grandkids. The problem is that when the shower head is mounted on the dock, the water comes out horizontally, instead of at a downward angle....not a good design at all! I will be returning it. Do NOT recommend.
Originally posted on moen.com
Response
|Hello Deebeau and thank you for the feedback you posted on the Moen website. We are sorry to hear that the Moen Magnetix Remote Dock, part number 186117, did not meet your expectations. The Moen Magnetix Remote Dock, part number 186117 works with any Moen Magnetix handshower, providing easy access at any height. It’s ideal for bathing children, bathing pets or for seated bathing. The Moen Magnetix docking system allows for easy release and securely snaps back into place, even when your eyes are closed. We are sorry to hear that you have decided to return the Moen Magnetix Remote Dock and we hope you will give us a try again in the future.
[This review was collected as part of a promotion.] Got this to go with the matching shower head. Installation is simple - just make sure that the location you mount it points the shower head in the angle you want, as there's no swivel/rotation when the head is mounted to this dock. Seems useful if you want to mount near shower seat or lower location for children etc.
Originally posted on moen.com
Reviewer received an incentive in exchange for their honest opinion.
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Please be aware we've temporarily extended our delivery time frames due to Covid 19 precautions at our facilities. The extended time frames will be reflected in the estimated delivery date shown at checkout.
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Free Standard Shipping with any online purchase of $59 excluding gift cards and store pick up items (merchandise subtotal is calculated before sales tax, gift wrap charges, and after any discounts or coupons). Truck delivery and shipping surcharges on over-sized or extremely heavy items will still apply (these charges are indicated on the appropriate product information pages and will be displayed in the shipping subtotal of your order). Products qualifying for Free Shipping will be identified with "Standard – free”. If you select a shipping method other than Standard, shipping charges will apply.
