Neato Botvac D7™ Connected Robot Vacuum

I was gifted a Neato Botvac for Christmas. I had to return two of them before one worked. Bed, Bath, and Beyond have incredible customer service!! They have a 90 day electronic return policy, so when the third vacuum malfunctioned I called NEATO customer service. They emailed me trouble shooting instructions, which my husband followed exactly. When that didn't work, I called them back and they insisted we didn't perform the trouble shooting correctly. So, we followed them again. Still didn't work. FINALLY, after me insisting and pushing they agreed to have me mail it in for repair and then wanted to charge me. My vacuum was less than 6 months old and they come with a one year warranty. I refused to pay for it as it was within the warranty window. They sent it back and it did not work. AT ALL. So I called them back and they said I didn't use it correctly so I needed to buy a new battery. I bought a new battery. Still didn't work. So, after insisting once again, I sent it back to repair. They sent it back. Still didn't work. I called customer service once again. I told them that I was not happy with this product as it is not reliable and they said that they would see if they could send me a new vacuum. After a few days, I received an email stating they would send me a new vacuum. Less than 6 months later, our power went out and it has not worked since. It will only vacuum the perimeter of the room and then can't find its docking station. It has scratched my furniture because it won't stop bumping into it. I called customer service once again and told them I wanted a refund. They said they would email the warranty department. I received an email back stating that they would not issue a refund because it has been over a year since the vacuum was purchased. I emailed them back with the previous email of the details of the new vacuum they sent me. They never replied, so another phone call. Then of course, I had to wait on an email. Finally it came and stated that they could not issue a refund because they had no way to process a refund from Bed, Bath and Beyond. I called and spoke to yet another customer service rep, and told them I wanted to speak to a manager or supervisor. They said no one was there and they would have someone call me. No one called. I called back. She told me that they make their own schedules and no one was there for me to talk to but she would have someone call me. I told her I did not want to wait for someone to not call me again and I would wait until she had a manager available to speak to me. She said "Well, I guess you can wait over an hour on hold then." She was so rude. I told her I was at work and could not wait that long on the phone. She said someone would call me. Brendan called. He was so rude and read me the email that was sent and said that was correct. I told him BB&Beyond is no longer in this picture as this vacuum was from NEATO, not BB&Beyond. He said asked me how much I paid and I told him and then he rudely said, "No, how much did you pay for the vacuum that was sent to you in May?" I said, "Nothing, but you sent that one to me to replace what I had since it was not working and I sent that one back to you." He replied, "Exactly. It was given to you, so how can you ask me to refund you money for something you didn't pay for?" This company is ridiculous. I asked to speak to someone above him and he said he was at the top and there was no one above him. I asked once more and he said he was at the top. I would never recommend this company to anyone. Terrible customer service. As much as their products cost they should last more than 3-6 months. Out of all FOUR that I had not a single one lasted longer than that. For that amount of money, that is crazy. And I have never heard of a company that does not issue a refund under any circumstance for this kind of product. Unreliable product and horrible customer service from NEATO.