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Neato Botvac D7™ Connected Robot Vacuum

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Neato Botvac D7™ Connected Robot Vacuum. View a larger version of this product image.
Neato Botvac D7™ Connected Robot Vacuum. View a larger version of this product image.
Neato Botvac D7™ Connected Robot Vacuum. View a larger version of this product image.
Neato Botvac D7™ Connected Robot Vacuum. View a larger version of this product image.
Neato Botvac D7™ Connected Robot Vacuum. View a larger version of this product image.
Neato Botvac D7™ Connected Robot Vacuum. View a larger version of this product image.
Neato Botvac D7™ Connected Robot Vacuum. View a larger version of this product image.
Neato Botvac D7™ Connected Robot Vacuum. View a larger version of this product image.
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$799.99
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$639.99
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about the product

Achieving a spotless home has never been easier with the Neato Botvac D7 Connected Robot Vacuum. The most powerful vacuum in the Neato family, this vacuum cruises your home on your schedule to lift and eliminate dirt, crumbs, dust, and dander.
  • The most powerful vacuum in the Neato vacuum family
  • Vacuums dirt, crumbs, dust bunnies, and pet hair from all floor types and every corner of your home
  • LED light up displays
  • Unique technology lets you program the vacuum to operate on a set schedule
  • FloorPlanner™ technology maps out your home, so it can maneuver around furniture and other obstacles without any hassle
  • Download the innovative app to stay connect and get complete control of your robot vacuum
  • Control your robot vacuum with your Apple Watch, Amazon Alexa, Google Home, IFTTT, Facebook Messenger, and more
  • LaserSmart™ technology maps and remembers your home’s unique layout to navigate up to 5000 square feet with greater precision
  • Use your smartphone to set “No-Go” lines and create virtual boundaries around places you want the Neato to avoid
  • Even when you’re not home – and view a cleaning summary with CoverageMap of where the D7 has been
  • SpinFlow™ Power Clean combines super-powerful suction and versatile brushes, so your home is always spotless
  • Drop sensors, brush guard, and durable wheels ensure your robot vacuum roams your house while eliminating all dirt and dust
  • Extra large filter captures particles as small as 0.3 microns, like mold and pet dander
  • Easy to empty dirt bin
  • 2.0 amps
  • 61 watts
  • Convenient docking station; vacuum automatically docks when cleaning job is done to recharge
  • Measures 12.5" L x 13.2" W x 3.9" H
  • Weighs 7.7 lb.
  • 1-year limited manufacturer's warranty
  • Imported
  • Model 945-0270
  • skuId: 63052701

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Please be aware we've temporarily extended our delivery time frames due to Covid 19 precautions at our facilities. The extended time frames will be reflected in the estimated delivery date shown at checkout.

Free Standard Shipping on Orders Over $39

Free Standard Shipping with any online purchase of $39 excluding gift cards and store pick up items (merchandise subtotal is calculated before sales tax, gift wrap charges, and after any discounts or coupons). Truck delivery and shipping surcharges on over-sized or extremely heavy items will still apply (these charges are indicated on the appropriate product information pages and will be displayed in the shipping subtotal of your order). Products qualifying for Free Shipping will be identified with "Standard – free”. If you select a shipping method other than Standard, shipping charges will apply.

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Ratings & Reviews

Ratings Snapshot

3.811158798283262
216 reviews ·

Would Recommend

96 recommendations

5
136
4
27
3
7
2
16
1
47

Quality

Value

Ease of Use

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Most Helpful Positive Review
Miraculous Machine! SquireJim ·
Recommended Not Recommended

It’s hard to give this 5 stars for value because it IS expensive, but that said, we have the “Big Dawg” Dyson ball vac and we just do t use it anymore! We have VERY plush carpet, and pushing that Dyson through it was like pushing it through wet concrete. We traded up from a Botvac Connected to this D7 because of the “no-go” lines. What can I say? We have two cats and a Black Lab...This vac does it all!!! Even my wife brags that it’s the best purchase we’ve ever made....There are simply not enough superlatives for this. It’ll hurt a little, but but it....You’ll never regret it!!!


5

Quality

5

Value

Most Helpful Critical Review
TERRIBLE CUSTOMER SERVICE (NEATO) shamm ·
Recommended Not Recommended

I was gifted a Neato Botvac for Christmas. I had to return two of them before one worked. Bed, Bath, and Beyond have incredible customer service!! They have a 90 day electronic return policy, so when the third vacuum malfunctioned I called NEATO customer service. They emailed me trouble shooting instructions, which my husband followed exactly. When that didn't work, I called them back and they insisted we didn't perform the trouble shooting correctly. So, we followed them again. Still didn't work. FINALLY, after me insisting and pushing they agreed to have me mail it in for repair and then wanted to charge me. My vacuum was less than 6 months old and they come with a one year warranty. I refused to pay for it as it was within the warranty window. They sent it back and it did not work. AT ALL. So I called them back and they said I didn't use it correctly so I needed to buy a new battery. I bought a new battery. Still didn't work. So, after insisting once again, I sent it back to repair. They sent it back. Still didn't work. I called customer service once again. I told them that I was not happy with this product as it is not reliable and they said that they would see if they could send me a new vacuum. After a few days, I received an email stating they would send me a new vacuum. Less than 6 months later, our power went out and it has not worked since. It will only vacuum the perimeter of the room and then can't find its docking station. It has scratched my furniture because it won't stop bumping into it. I called customer service once again and told them I wanted a refund. They said they would email the warranty department. I received an email back stating that they would not issue a refund because it has been over a year since the vacuum was purchased. I emailed them back with the previous email of the details of the new vacuum they sent me. They never replied, so another phone call. Then of course, I had to wait on an email. Finally it came and stated that they could not issue a refund because they had no way to process a refund from Bed, Bath and Beyond. I called and spoke to yet another customer service rep, and told them I wanted to speak to a manager or supervisor. They said no one was there and they would have someone call me. No one called. I called back. She told me that they make their own schedules and no one was there for me to talk to but she would have someone call me. I told her I did not want to wait for someone to not call me again and I would wait until she had a manager available to speak to me. She said "Well, I guess you can wait over an hour on hold then." She was so rude. I told her I was at work and could not wait that long on the phone. She said someone would call me. Brendan called. He was so rude and read me the email that was sent and said that was correct. I told him BB&Beyond is no longer in this picture as this vacuum was from NEATO, not BB&Beyond. He said asked me how much I paid and I told him and then he rudely said, "No, how much did you pay for the vacuum that was sent to you in May?" I said, "Nothing, but you sent that one to me to replace what I had since it was not working and I sent that one back to you." He replied, "Exactly. It was given to you, so how can you ask me to refund you money for something you didn't pay for?" This company is ridiculous. I asked to speak to someone above him and he said he was at the top and there was no one above him. I asked once more and he said he was at the top. I would never recommend this company to anyone. Terrible customer service. As much as their products cost they should last more than 3-6 months. Out of all FOUR that I had not a single one lasted longer than that. For that amount of money, that is crazy. And I have never heard of a company that does not issue a refund under any circumstance for this kind of product. Unreliable product and horrible customer service from NEATO.

1

Quality

1

Value

Customer Reviews

Showing 8 out of 216 reviews

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neato fan update neato fan ·
Recommended Not Recommended

i bought the Neato d7 in 2020 . 1 year later it had wheel issues and they sent me a new one and now AGAIN i have wheel issues within a year and they will not stanby their product saying the warranty is based on initial purchase. not the new one sent within a year. BOTTOM LINE THEY ONLY LAST A YEAR!!!!!!



Response
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We’re very sorry to hear about this — Our team is always happy to assist where possible, however, as policy stands, the warranty is only valid from the date of purchase. We encourage you to reach out to our support through our website at www.neatorobotics.com/customer-care/ or through private messaging on our Social Media channels as soon as possible so we can work towards rectifying any outstanding concerns.

Nervous about buying a new unit, but worth it BB&B Customer ·
Recommended Not Recommended

I had owned 3 Neato robots previously, all refurbished. All had bad experiences where the navigation system or battery would die on me within a few months. I wondered if the issue was with refurb units, and thus I caved and bought one new. I'm thankful to say that after 2 solid years of running every other day and cleaning up in a doggy household, this thing hasn't disappointed yet. Hope it keeps going!



Fell down the stairs and ended up in pieces Vadim R ·
Recommended Not Recommended

Very poor navigation, always ended up stuck on a very flat floor with few obstacles. After 6 months, fell down the stairs and ended up in pieces. The virtual fence is also not really reliable.



Response
|

Hi there, We're sorry to hear about this situation with your robot and would like to help you in all the ways we can. We urge you to contact our Customer Care at https://neatorobotics.com/customer-care/ for assistance, if you haven't yet. We'll be glad to look into it for you and find the best solution together.

ruined the Neato brand for me Michelle ·
Recommended Not Recommended

This vacuum is one of the worst robot vacuums I have ever had. It is never working and gets stuck in the middle of the floor. I am now having a problem with the brush roll saying it needs to be cleaned when it is cleaned and now I have to send it in for repair. Save yourself a lot of headaches and stay away from this brand.



Response
|

Hi Michelle, sorry you are having this issue. Could you please contact our customer support and we would be more than happy to assist you: https://neatorobotics.com/ie/support/

Doing the job! Kim ·
Recommended Not Recommended

This little vacuum tackles a 4000 square foot building with artificial turf. Picks up dog hair well. He sometimes doesn’t find his way back to the charging station, but that’s ok. I run him at night, find him all tuckered out and “full” in the morning, and recharge for another day! I wish the dust bin was bigger.



Love this vac!! Cindy ·
Recommended Not Recommended

Great vacuum! Meets all my expectations. If I purchased a new one, I would get one that empties itself since we have lots of Golden Retriever hair.



Save your money!!!! Michelle ·
Recommended Not Recommended

This vacuum is the worst one I have ever used. I have had roomba, shark and a bob. This is by far the worst. It is constantly disconnecting from wifi and won’t work. It dies in the middle of the floor when no one is home and doesn’t run anymore. It’s constantly saying it’s brush needs to be cleaned when we just did it. We have only had this for 6 months. I really wish I could just return it and be done with it and this company. Would not recommend.



Response
|

Hi Michelle,

We're quite disappointed to hear about the trouble you faced with your D7 and would certainly hope you have been in touch with our support regarding this. If not however we suggest getting in touch so that they can help you work on this! https://neatorobotics.com/customer-care/

became useless in a few months BB&B Customer ·
Recommended Not Recommended

worked great initially, now all i get is "floor plan loading error"



Response
|

Hi there,

We're very sorry to hear about the trouble you faced with your D7 and would certainly hope you have been in touch with our support regarding this. If not however we suggest getting in touch so that they can help you work on this! https://neatorobotics.com/customer-care/

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