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Miss corners, and areas. I have to clean brushes before every run. clean the bin every time. Battery life is great. Suction is OK.
Originally posted on bedbathbeyond.com
I have been a Neato owner for years. This model is terrible. I ran it on turbo mode and it barely picked up any dog hair. I went out and purchased the pet/hair brush and got the same result. This model is really bad. In addition the navigation system doesn’t work correctly. It missed many spots. Didn’t clean them at all. And don’t even try to create cleaning maps. The version got confused and returned back to the docking station. So just for fun I ran my Neato D7 right after the D10 finishing cleaning. I had to stop it to empty the dirt bin more than 5 times. Do not buy this model. You will be very disappointed.
Originally posted on bedbathbeyond.com
I've been using Neato robots for over 10 years. This is clearly the best so far. Although it did get stuck on some items early on in my 5 months of use, it learned not to get stuck in the same spot on subsequent runs. If there is a trouble area like around our dining room table with its curves and flowing leg design, it was easy to block the entire area with their mapping tool.
Originally posted on bedbathbeyond.com
We have had 3 Neato robots and all worked pretty much okay. We tried the D10 and had high hopes with the new software and the new design, but after many problems and in talking to support, the features required for this robot to function are not there. They released this technology too soon. Retuning today. May wait for a while and see if they fix the bugs.
Originally posted on bedbathbeyond.com
We’re very sorry to hear about this — We’re always looking for ways to improve our products and appreciate each and every customer’s feedback and suggestions. Our products receive software updates almost weekly and there are many plans for future feature releases ahead!
We’d love to hear from you and learn where we can improve, please, do let us know through our support www.neatorobotics.com/customer-care.
We look forward to hearing from you and hope to have you as part of our Neato family again in the future!
I bought this product because I had an older version and loved it. This robot is so “unintelligent “ it’s ridiculous. It can’t navigate around chairs or corners. It backs itself under objects then gets stuck. Low hanging clothes in a closet, nope just stops and gets confused. The clothes aren’t in the way of anything. I could not be more disappointed from a product that I thought highly of before.
Originally posted on bedbathbeyond.com
Hi there,
We're very sorry to hear about the difficulties you've been having with your robot. We would love to assist you in getting your robot working properly, if you could reach out to our customer service team: https://neatorobotics.com/pages/customer-care who are available 24/7.
I loved my old Neato worked like a champ for so long till it didn’t. I could repair it So I broke down and bought the d10. When it doesn’t get stuck it works like a champ but it gets caught on a corner or anything minor and it’s stuck till you move it. I don’t want to have to supervise the vac all day ruins the purpose of it! My old Neato and my two iRobots work like champs one is 8 yrs old. Sadly this one is going back
Originally posted on bedbathbeyond.com
Hi Elle,
Our robots use advanced software and lasers for accurate navigation. We're very disappointed to hear that your Neato is not performing as expected.
Our customer service team will be happy to help you with this. Please visit our customer care page at neatorobotics.com/customer-care, where we have email, telephone, and live chat support options available where we can further assist you.
We bought the D10 around Christmas and love it!!! The mapping and select room cleaning is great! The notifications are quick if it has an issue. The best thing so far has been customer support. They have answered questions by calling no matter what time we reached out. It vacuums in straight lines, cleans room by room and has definitely been a great addition to our home. Will absolutely be sticking with Neato for our future needs!
Originally posted on bedbathbeyond.com
Neato D10 is great. I’ve been running it for 2 weeks now and it keeps my floors hair free! I have 4 dogs. It knows to avoid stairs or ledges without intervention. The only thing I’m not a fan of is the required use of the app to program everything. It maps your whole house and to me that’s creepy.
Originally posted on bedbathbeyond.com
Thank you for being part of the Neato family! We're glad you love the new D10 as much as us!
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