Neato® D10 Intelligent Robot Vac with LaserSmart Nav with Max Mode, True HEPA Filter and Wi-Fi

The Neato D10 is a device that transforms a time-consuming but relatively simply task like vacuuming into a time-consuming but difficult Information Technology (IT) task. Instead of spending your time vacuuming, this product allows you to spend hours and hours figuring out why it randomly stops in the middle of a run and gives up, stops 6 inches short of the base, completes runs successfully only about 10% of the time and loses connection to my account in the cloud. The final straw was when the vacuum suddenly lost it's connection with my account in the cloud. No amount of time or effort could restore the connection. I ended up creating a new account under a different email so the piece of junk would work again. If you enjoy deleting and reinstalling apps, playing around with settings, hunting around the entire house for the robot that has gone rogue, putting it back on the charging base that is 6 inches away, getting it unstuck from areas that are clearly marked as "keep out" areas, and cleaning out the dust bin after every run, this is the product for you. Frankly, it's less time consuming to just vacuum the old-fashioned way but if you enjoy beating your head against buggy software, firmware and apps then this product is for you. I can't believe this product is even on the market. What a waste of time and money.

Miss corners, and areas. I have to clean brushes before every run. clean the bin every time. Battery life is great. Suction is OK.

I have been a Neato owner for years. This model is terrible. I ran it on turbo mode and it barely picked up any dog hair. I went out and purchased the pet/hair brush and got the same result. This model is really bad. In addition the navigation system doesn’t work correctly. It missed many spots. Didn’t clean them at all. And don’t even try to create cleaning maps. The version got confused and returned back to the docking station. So just for fun I ran my Neato D7 right after the D10 finishing cleaning. I had to stop it to empty the dirt bin more than 5 times. Do not buy this model. You will be very disappointed.

I've been using Neato robots for over 10 years. This is clearly the best so far. Although it did get stuck on some items early on in my 5 months of use, it learned not to get stuck in the same spot on subsequent runs. If there is a trouble area like around our dining room table with its curves and flowing leg design, it was easy to block the entire area with their mapping tool.

We have had 3 Neato robots and all worked pretty much okay. We tried the D10 and had high hopes with the new software and the new design, but after many problems and in talking to support, the features required for this robot to function are not there. They released this technology too soon. Retuning today. May wait for a while and see if they fix the bugs.

I bought this product because I had an older version and loved it. This robot is so “unintelligent “ it’s ridiculous. It can’t navigate around chairs or corners. It backs itself under objects then gets stuck. Low hanging clothes in a closet, nope just stops and gets confused. The clothes aren’t in the way of anything. I could not be more disappointed from a product that I thought highly of before.

I loved my old Neato worked like a champ for so long till it didn’t. I could repair it So I broke down and bought the d10. When it doesn’t get stuck it works like a champ but it gets caught on a corner or anything minor and it’s stuck till you move it. I don’t want to have to supervise the vac all day ruins the purpose of it! My old Neato and my two iRobots work like champs one is 8 yrs old. Sadly this one is going back

We bought the D10 around Christmas and love it!!! The mapping and select room cleaning is great! The notifications are quick if it has an issue. The best thing so far has been customer support. They have answered questions by calling no matter what time we reached out. It vacuums in straight lines, cleans room by room and has definitely been a great addition to our home. Will absolutely be sticking with Neato for our future needs!