Ratings Snapshot
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Ratings Snapshot
This is my second Neato and they do amazing job and with the built in laser less damaged to furniture
I purchased this vacuum with high hopes. It was a brand new release and I’ve heard great things about the previous models from Neato. But after running the vacuum on the first try I was experiencing errors of all different kinds. Each time I was making excuses, maybe the vacuum didn’t like this type of floor, or there was too much hair on my wooden floor, etc. After a couple days of usage, I left it alone for a weekend and then on Monday wanted to start another cycle, the vacuum wouldn’t run. It gave me a brand new error about it not finding maps. I troubleshooted the vacuum with the help support for 45 minutes but even customer support couldn’t identify the problem. The vacuum never started again. I gave it a fair shot and really wanted to like it but in the end I returned it.
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I purchased the Neato D80 robot in 2014 and it lasted for many years. I replaced it with this new D8 robot. I’m very disappointed that I didn’t read the reviews. Only 6 months after buying this machine it was broken. I live alone and do an office job. My house gets dusty but never dirty. I would run the vacuum once per week to pick up dust and lint from hardwood floors and tiles and after 6 months it went kaput. Neato was so good years ago but they are no longer building vacuums with quality. I would not trust them to ever buy one from them again.
Originally posted on bedbathandbeyond.ca
I have never purchased a product that I had this many issues with. Not only would it not allow me to set up app because my Android phone is version 13 but I tried to do it with my daughter's iphone and it would still not allow me to set up the vacuum. This product is the biggest piece of crap and I will NEVER recommend to anyone ever. Sending back for full refund.
I picked up my first Neato XV some 10 years ago which has served us well (it still cleans our bedroom 2x / week). We purchased a D8 for our basement (approximately 1600 sq feet) that includes a family room (carpet - short loop pile, 2 bedrooms (carpet - long cut pile) and a bathroom (ceramic tile with two floor mats). First run setup was a breeze. No problems using the app to connect to the D8, connecting the D8 to my wifi and updating the D8 with the latest software/firmware. First run to map the downstairs didn't go so smoothly as the D8 didn't handle the bedrooms (it'd get stuck on the carpet). Second run to map the downstairs I closed the bedroom doors and got a solid map of the family room and bathroom. From there I set some "no go" areas (including the bedrooms). The bedroom carpet is 20 years old and will be getting replaced in the near future with a short loop pile. Scheduling was easy and with the solid map and "no go" areas in place the D8 never gets stuck and reliably does its job. I have it doing a turbo clean on Monday and Friday and an eco clean on Wednesday. If the D8 would be able to vacuum the bedrooms with the current carpet. I'd give it 5 stars. Overall, for the price point and functionality of the D8 I'm very satisfied with my purchase.
This is my third neato I’ve bought in the last 10 years and I am done with them. There is always some sort of error my husband will have to fix finally on this last D8 that we bought one wheel won’t turn and it just spins in a circle and beeps. Save your money!
Originally posted on bedbathandbeyond.ca
This thing cleans up everything. Let it run free one night and it even got up under the couch and got itself back out without any trouble. First deep clean filled it up, this thing got places I wasn't even able to reach with a manual vacuum. Impressive!
I was excited to try a robot with LiDAR. I have an iRobot roomba i7 and it is far better than this piece of crap. Day one it chewed the corner of my rug. Constantly getting stuck in places where roomba has no issues. Returned this after a few days because LiDAR doesn’t seem to help this robot
Hey there, we're very sorry to hear that you have encountered connectivity troubles while using our product. We would encourage you to contact our support at www.neatorobotics.com/customer-care/ and our support team would be happy to assist if you wish to try again with our Neato.
The NeatoD8 has been such a wonderful addition to our house. WIth two very large dogs, it has made life sooo much easier. I run it every day and it picks up so much fur and dirt, I'm still surprised.
App stinks. returning D8 & buying D7 again.
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