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Neato® D9 Intelligent Robot Vacuum - LaserSmart Nav with Dual Mode, Ultra Filter and Wi-Fi

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Neato® D9 Intelligent Robot Vacuum - LaserSmart Nav with Dual Mode, Ultra Filter and Wi-Fi. View a larger version of this product image.
Neato® D9 Intelligent Robot Vacuum - LaserSmart Nav with Dual Mode, Ultra Filter and Wi-Fi. View a larger version of this product image.
Neato® D9 Intelligent Robot Vacuum - LaserSmart Nav with Dual Mode, Ultra Filter and Wi-Fi. View a larger version of this product image.
Neato® D9 Intelligent Robot Vacuum - LaserSmart Nav with Dual Mode, Ultra Filter and Wi-Fi. View a larger version of this product image.
Neato® D9 Intelligent Robot Vacuum - LaserSmart Nav with Dual Mode, Ultra Filter and Wi-Fi. View a larger version of this product image.
Neato® D9 Intelligent Robot Vacuum - LaserSmart Nav with Dual Mode, Ultra Filter and Wi-Fi. View a larger version of this product image.
Neato® D9 Intelligent Robot Vacuum - LaserSmart Nav with Dual Mode, Ultra Filter and Wi-Fi. View a larger version of this product image.
Neato® D9 Intelligent Robot Vacuum - LaserSmart Nav with Dual Mode, Ultra Filter and Wi-Fi. View a larger version of this product image.
Neato® D9 Intelligent Robot Vacuum - LaserSmart Nav with Dual Mode, Ultra Filter and Wi-Fi. View a larger version of this product image.
Neato® D9 Intelligent Robot Vacuum - LaserSmart Nav with Dual Mode, Ultra Filter and Wi-Fi. View a larger version of this product image.
Neato® D9 Intelligent Robot Vacuum - LaserSmart Nav with Dual Mode, Ultra Filter and Wi-Fi. View a larger version of this product image.
Neato® D9 Intelligent Robot Vacuum - LaserSmart Nav with Dual Mode, Ultra Filter and Wi-Fi. View a larger version of this product image.
Neato® D9 Intelligent Robot Vacuum - LaserSmart Nav with Dual Mode, Ultra Filter and Wi-Fi. View a larger version of this product image.
Neato® D9 Intelligent Robot Vacuum - LaserSmart Nav with Dual Mode, Ultra Filter and Wi-Fi. View a larger version of this product image.
Neato® D9 Intelligent Robot Vacuum - LaserSmart Nav with Dual Mode, Ultra Filter and Wi-Fi. View a larger version of this product image.
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The Neato D9 feature LaserSmart Nav, Zones and an XL battery that vacuums up to 1,600 sq. ft. on single charge. D-shape design and turbo mode power vacuums close to edges and deep into corners – Ultra-Performance filter for deeper clean.
  • Vacuums longer than ever-up to 300-minute battery that covers up to.2,700 sq.ft. on single charge
  • Quick Boost recharging to complete longer runs.
  • D-Shape design vacuums dirt where round robots can't, especially in corners and along walls
  • Turbo mode for those areas that need a more powerful clean
  • Ultra-Performance filter captures up to 99.5% of allergens and fine dust particles as small as 10 microns and 40% greater dirt pick up than Neato D5
  • LaserSmart SLAM technology with LIDAR completely
  • Maps, navigates, and vacuums your home, even in the dark
  • Zone and No-Go Zone cleaning
  • Customizes your floorplan with Zones that define areas to clean more frequently
  • No-Go Zones to identify areas to avoid
  • Control your robot through the MyNeato app
  • Clean on demand or on a schedule with Routines
  • Helix Multi Surface Brush is up to 70% wider than those round robots and reduces brush noise by up to 50% on hard surfaces
  • XXL dirt bin holds up to a week's dirt without emptying and without extra equipment or extra bags
  • Protects your privacy
  • No cameras or microphones on board and does not record images or audio of you or your belongings
  • Brushed Black
  • Info button on robot communicates robot status
  • 12" W cleaning path
  • Measures 12.71" L x 13.22" W x 3.99" H
  • Weighs 8.07lb.
  • 1-year limited manufacturer's warranty
  • Imported
  • Model 945-0356
  • skuId: 69597863

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Batteries required and included

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Ratings & Reviews

Ratings Snapshot

1.8888888888888888
9 reviews ·

Would Recommend

0 recommendations

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6

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Customer Reviews

Showing 8 out of 9 reviews

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Robor has multiple problems MKR ·
Recommended Not Recommended

Robot has multiple issues. Side brush stops spinning after few minutes. Customer support sent me a replacement brush but, that also stops after few mins. Robot cannot find its charging base after the cleaning. I had to manually put it on the base. Customer support sent some troubleshooting steps, but the issue persists. Very disappointed. Returning the robot.



D9 is crap PK ·
Recommended Not Recommended

I previously owned the D5 and loved it. After many years of good use, I accidentally dropped it and decided to upgrade to the D9. Terrible decision! The navigation on the D9 is terrible, doesn’t pick up crumbs in corners, doesn’t pick up as much hair, and constantly gets stuck all over the house. The most common problem is a slight edge- the track of my sliding door, a rug that has anything other than very low pile, chair legs - you name it and the D9 cannot navigate it. Also looses Bluetooth connection so you can’t even use the “locate” button on the app. You’ll end up searching all over the house for where the vacuum got stuck. I’ve lost my brand loyalty to Neato and will definitely be getting a different brand next time.



Response
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Hi there, we're very sorry to hear about your experience - We'd encourage you to kindly contact our support team at www.neatorobotics.com/customer-care/ and we'll work towards investigating any issues that you are experiencing.

Very Poor Quality Vacuum BB&B Customer ·
Recommended Not Recommended

Vacuum does not work. I received 2 replacement and all were defective. Makes lots of noise, does not follow the map. Side brush stops spinning and does not clean the surface properly. Neato customer service is very unresponsive and neglect to respond in timely fashion. DO NOT BUY THIS VACUUM


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Quality

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Value


Response
|

Hi there, we're quite sorry to hear about the troubles you've encountered.
Our team is always looking towards ways of improving our customer's experience - We'd encourage to contact us through our Social Media channels and our specialized team will be prompt to support you as best as possible.

Horrible Product BB&B Customer ·
Recommended Not Recommended

Neato Vacuum is the worst. Very bad vacuum and does not work as per the design. Does not clean properly or follow the map. Does not even go back to the base. Very poor customer service. I do not recommend buying any of their products. Very disappointing.



Response
|

Hi, we're very sorry to hear that you're not fully satisfied with your Neato product.
Our support team is available 24/7 through chat and calls to support you as needed, we look forward to hearing from you at www.neatorobotics.com/customer-care/

Cleans but gets lost often NS ·
Recommended Not Recommended

Based on the dust collected it seems to do good job cleaning. And it’s relatively quite on the economy mode. I do get “Something is wrong” error message pop up regularly for no apparent reason plus it has hard time locating the base or docking itself. Customer service seems to be responsive I just never have the time to troubleshoot the issue with them. One day. Otherwise pretty happy.



Response
|

Thank you for your kind feedback! — We love to hear that you are enjoying your Neato product and would like to help you further if you continue to face troubles with the navigation system. We encourage you to get in touch with our support team at www.neatorobotics.com/customer-care/

Neato blew it with this one. Save your money. Dave ·
Recommended Not Recommended

This is my 3rd Neato Botvac, Yes I like them that much. This was an upgrade from my previous D85 botvac and I was sold on the NO-GO zone or at least wanted to be if it actually worked. All of the functions of the vacuum are great, suction power, speed, battery life, wireless app launch features. However the main feature of this new model is the ability to block out areas so the vacuum doesn't go where it shouldn't and to be honest it does work, but only sometimes. Gone with this model is the magnetic strip detection that was present in virtually every other model of botvac. Gone is the nice little LCD screen from the previous model. And sadly gone is the reliability of the previous model to do what it was made to do. Clean the rooms you want and stay out of the rooms you don't. Now I have to remember to close doors to keep the vacuum where it should stay out of. Yes this model uses lidar to see rooms and each time it cleans it makes a new map but more than 1/2 the time the map is skewed to where the No-Go zones are not the correct place, (entering the laundry room to crash into the dog food bowl and water bowl. Or enter my bedroom or den which is carpeted getting stuck somewhere. Yes I contacted support. Only to be told to clean the Lidar on my brand new unit. If you read further reviews on Amazon you will see this is a problem. So my advise would be to save your money and skip these models until they fix the problem or at lease add the magnetic strip detection back.



Response
|

Hi Dave,

We are very sorry you are having this issue.

You may need to change your robot preferences when it comes to zone cleaning. If you want to reach out to customer-care again, we are available to assist 24/7: https://neatorobotics.com/pages/customer-care

Problematic BB&B Customer ·
Recommended Not Recommended

I have purchased 2 Neato vacuums and both quit working after less than a year. Latest one will no longer charge on its base. I plan to purchase a different brand now and hope for higher quality product with more longevity!!



Response
|

Hey there,

We're sorry to hear that you ran into some issues with your robots and if you haven't' yet, we urge you to contact our Customer Care to look after those issues for you.
Even after the warranty period we can assist you with troubleshooting and hopefully your Neatos will be back to work soon!
https://neatorobotics.com/pages/customer-care

Not satisfied Client ·
Recommended Not Recommended

It skips the corners and sometimes it keep spinning in the same spot but the sucking is good



Response
|

Hi there,
We're sorry to see that your robot is not yet performing at its best. Please contact our Customer Care at your earliest convenience and we'll be ready to help!.
https://neatorobotics.com/customer-care/

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