Ratings Snapshot
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Ratings Snapshot
This paper towel holder looks very nice on my counter, is stable when I pull a towel and nearly always gives me one towel at a time. The trick is to pull the towel just to the point where the seam is right past the pressure lever and then tear down the seam while pulling in the direction the roller is moving. It's just a quick flick. It takes few tries to learn.
I'm usually very satisfied with any OXO product I've ever bought. However, this paper towel holder did not live up to my expectations. I've had it for a few months, and the stainless piece that covers over the black plastic part that holds the paper towel in place has separated. I have to keep joining them back together. I no longer have the receipt, so I'm not sure what else I can do at this point, other than Super Glue. Too bad.
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The arm spring was broken. Item was not ready at all when I was at the pick up desk, and staff was all confused, even after they scanned my barcode. This is my worst experience with BBB. I'm surprised that this company is still not out of business
I have only had this Oxo Paper Towel Holder amonth. The arm is broken. Do not buy.
This item broke within 1.5 months. Don’t waste your money.
The arm broke after just a week. And I'm super gentle with my things. The spring is connected to a thin plastic piece that seems to break for a lot of people.I expected better from Oxo.
I had high hopes for this until the tension arm broke! I love OXO products, but not this one! Pricey & zero quality!
The spring on the tension arm broke so I'm no longer able to tear off a single sheet.
The spring-activated arm broke within one week of use.
The arm adjusts as the roll gets smaller. Works great!
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{{/clientName}}Please be aware we've temporarily extended our delivery time frames due to Covid 19 precautions at our facilities. The extended time frames will be reflected in the estimated delivery date shown at checkout.
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