Shark AI Ultra 2-in-1 Robot Vacuum and Mop with XL HEPA Self-Empty Base in Black

We bought this 2 months ago and started using a week ago but not really satisfied with the vacuum so far, we see the dust infront of us while the vacuum navigating across. We had to sweep again after the vacuum. Didn’t try the mop yet. Is there anyway i can return this product and get my money back?

Vac and mop do a great job. The mop does better than expected. Doesn't leave streaks and cleans well. I love the automatic empty feature. I wish it didn't have the navigation sticking out of the top. It would fit in a lot more spaces if it were flat. The app leaves a lot to be desired. The app on my previous off-brand robot vac was way better and it cost 1/4 of the price of this one. I hope they improve it soon. I think time will tell as to whether or not this product is worth the price.

We bought this a few weeks ago and love the vacuum and mop, it does a great job and our home looks and smells way cleaner all the time, we have three large dogs and it keeps the dog hair under control, would highly recommend this machine.

I’ve had Bissell robot, and I’ve had iRobot 9i but my new Shark Ultra 2 in 1 robot blow’s those two out of the water!! This Ultra is SO MUCH quiter , coverages SO MUCH better and SO CHEAPER to own! Take it form me, you can’t get a better product than this! I’m so happy to find this sweeper….

I really liked this. Really wanted to like it forever. Really loved the mopping features and just getting up all of the doghair and not worrying. Now, after less than 2 weeks usage, the robot refuses to go to the areas that are requested to be cleaned. I've reset to factory settings, remapped the home multiple times, etc. This is super super frustrating.

I have two of these - one for each floor of our house, so feel I know them pretty well. We have long-haired dogs, and wanted a vacuum to sweep the floors daily. Overall, I really like them and feel they do a good job. Where does all this dirt come from? It vacuums daily and still manages to find more and more. Our prior vacuum obviously hasn't been a doing a good job. We have the power set to normal, and both rugs and bare floor get cleaned. The vac finds its way under couches, ottoman, beds, end tables, etc. This is exactly what we wanted them for. There are short-comings, however. The vacuum can only complete its scheduled run one in ten days without interruption. It is usually 'error 4, my brush roller is stuck'. Dog hair works its way to the edges of the roller and clogs the roller dust caps. It doesn't take much (Please develop a more dog-hair friendly roller!!!!). If you follow the instructions and turn off the vacuum, clear the roller - then power it on again, it will return to the dock and stops. It won't continue where it left off. There is a workaround. Clear the obstruction while on, and press resume (between error screens - you have to be quick!) on the app. It will finish the run, but not update the history. My vacuum only shows 2 hours of total vacuum run time because it has so many interruptions and never updates the history nor shows the completed map. They also run an odd pattern. The vac will complete 80% of a room, leave, and vacuum another. It will eventually return to finish the room, but I find it strange that the program doesn't finish one area before going to another. We do use the mop feature on occasion. The Shark MopVac solution smells nice and cleans our LVT floors nicely. It does leave streaks if the mop pad has a slight wrinkle in it. That is solved by pausing the vac, removing the wrinkle and resuming. BUT, then the map history won't update. The app needs some development work. There are a number of bugs: spotty notifications, going to the wrong room when sent to clean another, map history not displaying when there is an interruption, 'find my vac' locking up the app, and other minor inconveniences. I'm convinced Shark will keep improving the app, making this the best package on the market. Overall = Good. Nice vacuum if you know the shortcomings.

I bought it a few days ago and opened it and was disappointed that It didn't have TWO of the edge brushes like the one I thought I was ordering, Instead I got an OLDER MODEL that you are trying to get rid of OLD STOCK

It's slower but it works pretty good. Battery does not last as long as the earlier model.