Ratings Snapshot
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Ratings Snapshot
This new addition to the stellar lineup of Shark products will be quite impressive. The new DuoClean® PowerFins will be a game changer. The longer hose has been long awaited & will increase reach & convenience. We have owned 2 shark uprights & have given 1 to our daughter who loves it. We only buy Shark after having owned nearly every brand of vacuum.
First of all, I don’t understand all the 5-star reviews from the people who got the product for free. Their reviews read like regurgitated advertisement talking points, filled with nonsensical word vomit (see what I did there?). I am comparing this vacuum to another Shark vacuum (NV750 I believe) that I have had for 4 years, and has been my favorite vacuum by far. Initial impression while unboxing: - The self cleaning pet “power brush” attachment is a joke. It’s a cheap plastic brush that only spins because the suction turns the turbine, which turns the belt, which turns the brush roll. But there’s nothing “power” about it. The mini motorized brush that came with the NV750 was by far a superior attachment tool, even now. (Bonus is that the mini motorized brush attachment fits on the wand and handle of this new Vertex) The brush roll with the power fins - The picture on the box shows the power fins vs regular bristles and how superior the fins are. Yet to my surprise, when I unpacked the motorized nozzle, I found a row of blue bristles between each section of power fin. Yet the picture on the box conveniently edits out the bristles on the brush roll and shows only the fins. I really thought this would not have any bristles at all. After using it..well...it vacuums. It does what it is supposed to do. Just not enough to justify the price. Some points below: - The one thing I really like about this vacuum is the large canister size. But other than that, I can’t really find much of a difference or anything that particularly stands out. - You already know my feelings about the self cleaning pet power brush attachment - The crevice tool has little rubbery nubs on it instead of bristles. I found these to be… useless. I can no longer get between the slats in my vent registers / cold-air returns in my house, in the way I can with the soft bristle crevice tool - There’s a weird high-pitched whine that comes from the vacuum when being pulled back while operating. I have a feeling it’s due to pressure differences compared to pushing and that’s causing the whine, but now that I’ve noticed it, it’s kinda obnoxious. - The weight of the unit is not a problem at all. It feels about similar in weight with my NV750, which I like. Lightweight vacuums just don’t have the same power as corded uprights, so if cordless is your thing, well, this will seem heavy. - The suction seems to be pretty legit, and the motor sounds like a jet engine. This thing is not quiet at all, but I don’t really think it’s meant to be. Just don’t vacuum while people/babies are sleeping in the same room. - I went over the same area I vacuumed using the Vertex, with my NV750. I was still picking up a good amount of hair/dirt from the carpet. Not saying that my NV750 picks up dirt better but I wouldn’t expect the Vertex to leave behind as much as it did. - The front brush roll is neat but I like pushing things aside with the vacuum head sometimes. And I can’t do that with this because it will try to eat it. - I do like the color schemes on this. So far I haven’t really seen any reason for this vacuum to be any better than my current one. And considering the price tag of this product, that’s a pretty big disappointment. Taking into consideration the cheaply made pet brush attachment, the high-pitched whine, the amount of material picked up while vacuuming being unimpressive and the noise level…. I would NOT recommend this vacuum at this price. I am very disappointed in the lack of quality on something that Shark is asking this kind of money for.. And you only get THREE cheap attachments! You would be better off finding the NV750 vacuum, with the True Pet attachments and saving yourself some money. Sure, the NV750 gets hair wrapped around the brushroll and you may have to cut it out. But since you’re supposed to perform maintenance on your vacuums anyway, spending the 2 minutes it might take to cut hair off a roll is worth the money you’d save by not buying the Vertex. Maybe Shark should spend more time focusing on quality instead of gimmicks (silicone fins with BRISTLES between each row but you edit them out on the pictures you advertise with, really?) and release a product that they can be proud of. I will be returning this product immediately. I am just glad I did not waste any more time on this overpriced lightweight.
Thank you for taking the time to provide us with your review on the Shark® Vertex™ Powered Lift-Away®. We are sorry to hear that you are planning on returning the Shark® Vertex™ Powered Lift-Away® due to your disappointment of the performance of the Vertex compared to your favorite Shark vacuum. The Shark® Vertex™ Powered Lift-Away® is Shark’s most powerful vacuum. Due to the powerful suction the Shark Vertex has can cause the unit to be a bit louder than other vacuums. If you are noticing the noise is different on certain floor types (Example: nylon or indoor/outdoor rugs) you may be hearing the power fins engage with the floor. Switching to Hardfloor mode may improve the noise. The crevice tool that comes with the Vertex is our new Pet Crevice Tool, we have added the rubber nubs to the design of the crevice tool help pick up hair and debris from those hard to reach places that may be missed otherwise. We greatly appreciate all the feedback you have provided.
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Bought this vacuum around Christmas. Leaves more dirt on the floor than what I started with.
Originally posted on sharkninja.com
Won't pick up anything! & it sounds like it's going to blow up!
Originally posted on sharkninja.com
This thing sucks up way more hair, dust, and dirt than my other vacuum from a different brand! I have long hair and 3 animals who shed non stop and there is no hair tangled on the brush! Love it!
Originally posted on sharkninja.com
I really like the suction this vacuum has. What I find realy realy frustrating is how cumbersom it is when I take the lift-away off to use for dusting or anything hand held. It falls over and bangs into other things close by. The suction is so good that the hose does not extend very well causing this. I usually lay it down and have it hitting everything in it's way. I just told my husband that if we were to purchase another vacuum I think the clumsiness of using just the lift-away would prevent purchasing another vacuum like this. It's always a battle!
Originally posted on sharkninja.com
Shark sent me this model after my Apex model’s extension wand broke for the second time. Apparently they no longer carry the part or model, even through I bought it not too long ago (Nov. 2020). I am impressed with the suction on this vacuum. I can tell that it’s more powerful than the Apex. The reason I am giving it 4 stars instead of 5 is because the “Power Fin” roller does have brushes on it, not just silicone “fins”. The marketing is deceptive. Also, I think the price point is a little high. This seems to be just like the previous models, only with a bit higher suction. Let’s hope the extension wand won’t break on this one as well.
Originally posted on sharkninja.com
I love my new Shark vacuum! Very easy to use and does a great job. I like that it is bagless. You can see all the dirt you are getting out of your rugs. I am very happy with my purchase.
Originally posted on sharkninja.com
I have been purchasing Shark vacuums for many many years. This is the first time, that a vacuum stopped working shortly after it was put together. Due to an abundance of family illness, and due to Bed Bath and Beyond not having a phone number that I was able to reach a live rep, I am stuck with a NON WORKING ROUGHLY $400 VACUUM CLEANER and I had to buy another to be able to clean. I used to shop at Bed Bath and Beyond regularly when I was able to. Not being able to return this is VERY DISAPPOINTING. THEY SHOULD HAVE AN EASILY ACCESSIBLE WORKING CUSTOMER SERVICE TELEPHONE NUMBER FOR when you buy on line for older people. I will likely not shop in Bed Bath and Beyond again though I had loved the store.
I received this vacuum as a replacement for an older version of this vacuum. My 7 year warranty covered my unit and since they no longer made the vacuum, I got this upgraded version instead. I was a little upset at first because I loved my old vacuum and didn’t think another could compare. I was so wrong. I didn’t think it was possible for Shark to out do themselves, but they did. This vacuum is so beautiful. I love the rose gold. It’s super lightweight. The suction is so strong. I tested it out on a small section of carpet and I couldn’t believe the amount of dust, dirt, and hair it picked up. We have two roombas that run daily so I was super impressed. If you’re looking for a new vacuum or wanting to upgrade from the older model, this is it!!
Originally posted on sharkninja.com
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