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We had winds come through and most of the metal grommets that we used to strap the top and one end down ripped out of the cover. Was told that they wouldn't replace under warranty due to it being act of nature.
Originally posted on shelterlogic.com
Hello, We are very sorry to hear about this. Please call our customer service line so that we can gather more information and offer the best solution we possibly can. We are available 7-days a week at 1-800-932-9344. Thank you
Destroyed in 20 minutes with 20 to 25 mph winds. Over half of the eyelets on the front, back and sides ripped out. The roof was in better shape only lost 3 eyelets.
Originally posted on shelterlogic.com
Hello, We are very sorry to hear about this. Unfortunately, this canopy is not live load rated and it does list in the manual that this temporary shelter should be taken down in inclement weather conditions. We do offer wind and snow rated models in a size very similar to this one which may better suit your needs. Customer satisfaction is very important to us and we would love to further discuss your options with you. Please give us a call at 1-800-932-9344. Thank you
[This review was collected as part of a promotion.] I ordered the enclose your kit to replace an older one that had wore out and the zipper on the new door keeps getting hung up
Originally posted on shelterlogic.com
Reviewer received an incentive in exchange for their honest opinion.
We have been using this canopy for our family camping trip for three years. We have the screen enclosure and extenders on each side. With the right stakes as recommended in the instructions (my favorite are the heavy duty stakes from Shelterlogic I bought on clearance one year), we have been in plenty of windy thunderstorms without difficulties. I recommend this canopy. It is not quickly set up, but the resulting sturdiness is worth it. I have set it up alone, but prefer to do it with one or two other people which takes about 20 minutes.
Originally posted on shelterlogic.com
We’re happy you’re happy! Thank you for taking the time to share your experience and for choosing Shelterlogic!
[This review was collected as part of a promotion.] bought it for use @ a flea market, so i could leave tables set up to save time & work. protects from weather/sun also.
Originally posted on shelterlogic.com
Reviewer received an incentive in exchange for their honest opinion.
We put this up Monday, with 2 people that was fairly easy considering that we downloaded instructions online cause they don't send any and you would never know which numbered pole went where. Well I had my concerns about those anchors from the get go and now I know why. We came home tonight(from buying more anchors) and the whole thing, anchors and all, was 30 ft over the bank.... I'll be even more ticked if I find a scratch on the boat! We live in the mountains of NC we have some wind every now and then but not that windy. So if you buy this do yourself a favor and buy better anchors like we did tonight, we was just 3 days late and a couple hundred dollars short!!
Originally posted on shelterlogic.com
Hello, I'm sorry to hear about the issue with your unit. We would love to discuss this further with you and find a solution. Please give us a call at 1800-932-9344 and mention your review. Thank you!
So far I only used this on a gravel driveway for a two-day event. It went through a thunderstorm great with just the anchors included in kit. The corners do not close 100%; the tarp ended about an inch from each other. It worked perfect for what we wanted! It was cheaper to buy than rent a tent.
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{{/clientName}}Please be aware we've temporarily extended our delivery time frames due to Covid 19 precautions at our facilities. The extended time frames will be reflected in the estimated delivery date shown at checkout.
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