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Received the piece I ordered, which was nice. Problem is one of the legs was dented and had a cut in the metal. This damage was not done from shipping as it arrived in a sturdy undamaged box. The damage was found prior to our assembly.
Originally posted on shelterlogic.com
Hello, We are very sorry to hear about this! We strive to provide a quality product and can assure you that this is not a common occurrence. To have this part replaced please send an email to parts@shelterlogic.com or give us a call at 1-800-932-9344. We will place your order and send you a confirmation email within 24 business hours. Thank you
Overall good tent. New latches on legs are not a good design. Affects stability in windy conditions. Older carry bag had separate pocket for storage-canopy top, stakes, mallet etc. New bag has no extra pocket. Also bag unzips at bottom only, not entire length as older model. Overall like the tent, just wish the design of frame and bag remained the same.
Originally posted on shelterlogic.com
Hello, We are glad to see that you are happy with your canopy! We appreciate your feedback and will be using this proactively.
I have owned this popup for 8 years and it is so durable, I am happy to buy the replacement cover. The frame shows no sign of fatigue or stress. It’s a great value and I get great service from the ShelterLogic staff. However, this thing is heavy. I would not want to haul this a mile down the beach.
Originally posted on shelterlogic.com
Hi Phil, We are very glad to see that we were able to supply you with a quality product and excellent customer service. I could imagine rolling the bag down the sand in the rolling bag might be just as difficult! Thank you for taking the time to leave this review and choosing Shelterlogic!
we use these tents for our events and we love them the easy up is a quick setup and take down I have found that one person can set these tents up all by there selfs in a matter of mins we have 10 of these tents
Originally posted on shelterlogic.com
Hello, We are very happy to see that you are loving your tents! Thank you for taking the time to leave this review and for choosing Shelterlogic! We are looking forward to doing future business with you.
We put this canopy on the lawn by our pool. It's wonderful for keeping us all cool when the sun is hot.
Originally posted on bedbathbeyond.com
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{{/clientName}}Please be aware we've temporarily extended our delivery time frames due to Covid 19 precautions at our facilities. The extended time frames will be reflected in the estimated delivery date shown at checkout.
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