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bottom locking mechanism does not engage. the top mechanism goes in but bottom is stuck out. brand new. piece of garbage. do not buy.
Originally posted on buybuybaby.com
This product has a defect with the opening and closing of the door on the gate.. does not open close or fit correctly. I reordered another one it came back the same way or worse .. I then looked at reviews that I should have done in the beginning and they all had the same problem . This manufacturer needs to look into this because it’s not good.. majority of these gates I’m sure are returning back to the seller . Nice look and would be sturdy if it didn’t have this defect.
This is a beautiful and sturdy gate. However, the gate does not align with the other parts so it is impossible to lock the door. For this price, I expected more than that from this gate.
Originally posted on summerinfant.com
I am sitting amidst the pieces, attempting to assemble the SECOND gate we got from the store. This is the second one not because we have need of 2 gates, but because the first one had to be returned. Now this second gate has the same problems. The holes where the tension bolts are to be inserted are unable to hold the tension bolts, so the bolts just slide all the way in. It is like this for almost every hole where a tension bolt goes. The first gate had the same exact problem. Very disappointing. I had high hopes but am now incredibly frustrated and am leery of Summer brand safety products if this is reflective of their quality control.
Originally posted on summerinfant.com
I bought to contain dog in area with 59 in opening. Got this gate because it says 60 in. The small and med extension was not in the box??? Do too short not able to use gate
Originally posted on summerinfant.com
Just bought this the store, set it up in the doorway and realized the upper locking mechanism was broken. On further inspection, looks like one of the wooden pieces is cracked as well. Bummed as this gate looks great and had higher expectations.
Originally posted on summerinfant.com
We are sorry to hear you are having an issue with the West End Safety Gate. Please give us a call with your product at 401-671-6551. We would be happy to help.
It is easy to install and looks beautiful! Matches the wood in my house
Originally posted on summerinfant.com
On one of three gates, the wood (looks like the horizontal slat on top) is warped so that the top latches and the bottom still sticks out about 3/4” and doesn’t latch at the bottom of the gate requiring having to twist the bottom of the gate to get it to latch. I’ve confirmed the touch points are perfectly plum so it’s not a matter of the install being asymmetrical. I’ve also tried installing this gate in 2 different locations and had the same issue both locations. The other two gates are perfect.
Originally posted on summerinfant.com
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{{/clientName}}Please be aware we've temporarily extended our delivery time frames due to Covid 19 precautions at our facilities. The extended time frames will be reflected in the estimated delivery date shown at checkout.
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