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We've used Waterpik products for years and rely on the name. Recently, my wife replaced an old shower head with this unit. When I installed it, the hose felt very rigid but I thought it would soften with use. After using it several times, my wife said it hadn't. I used a hair dryer on it, massaged it thoroughly, and ran hot water through it, leaving it hanging straight, but it didn't help. It's just very unpleasant to use.
Originally posted on waterpik.com
Hello Lucky Tom - Thank you for submitting a review for the VPT-643E. We're sorry you are not happy with the hose. We will pass your feedback along to our engineers. The hose can retain some of the shape from the packaging but it will relax over time. We would like to get more information about your experience to see if we can help. Please email us directly at smreviews@waterpik.com.
Got this for my mother’s place, her brand new plastic one was leaking. She says this one is perfect
Poor quality.
Hello judy - We are sorry that you are not happy with the product. A metal hose is available. If interested, please look for part number HOS-960M. If you need assistance, we would be happy to help! You can email us directly at smreviews@waterpik.com. Or you can call customer service at 1-800-525-2774 for assistance.
Head is good but plastic hose is terrible inconvenient …
Hello Zbigniew - We are sorry that you're not completely satisfied with the hose on the VPT-643E model. A metal 8-foot hose is available. You can view the product here: https://www.bedbathandbeyond.com/store/product/waterpik-8-foot-metal-shower-hose-in-chrome/5052340?keyword=waterpik+metal+hose. If you have any questions, do not hesitate to contact us at 1-800-525-2774 or send an email to smreviews@waterpik.com.
[This review was collected as part of a promotion.] I picked this head up for my new place which had extremely low water pressure. This shower head saved the day. The pause button is super handy. The head is light, yet seemingly indestructible. All in all, a very useful shower head. I would strongly recommend for low water pressure situations. It did the trick for me!
Originally posted on waterpik.com
Reviewer received an incentive in exchange for their honest opinion.
Love the powerful massager.
The description stated that it's pause button would reduce the water to a trickle so water consumption would be less (when washing the hair or whatever). That is not the case. The water was reduced by maybe 1/2 which still left a substantial flow. The pause button was an important factor for me so I am returning this item. I gave 2 stars because the other settings were ok, and the install was really easy.
Hello there - We are sorry to see that you were not completely satisfied with the unit. Plumbing regulations prohibit the option for allowing a function to completely restrict the flow of water. Completely shutting off or restricting flow rate to less than .5 GPM can allow scalding water to briefly burst out of the product when the flow rate is returned to full flow mode. This is due to the hot water rising to the top in the shower wall pipe. The water saving trickle setting does vary from unit to unit. Any water reduction by at least ½ of the original pressure is considered a “water saving trickle”.
Easy to install. Water pressure not as hard as I'd like, but it works well
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{{/clientName}}Please be aware we've temporarily extended our delivery time frames due to Covid 19 precautions at our facilities. The extended time frames will be reflected in the estimated delivery date shown at checkout.
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