3409 Reviews
Most Helpful Positive Review
Good product with imperfections
undefined.3 years agoI have wanted this product for over a year and finally caved. I clean my floors daily due to a senior pet. I own over 5 floor cleaning tools including a sweeper, steam mop, dry mop, vacuum and robotic vacuum. I bought this all-in-one tool in hopes that I could avoid using all the other floor tools. After using this Crosswave, I am pleased with the results but would like to address some concerns that some should know. So aside from it doing its job as guaranteed, here I go: 1. It's a compact machine but is somewhat heavy. I have carpal tunnel and do find myself having to grip this unit to move it. I wish it higher power to get it moving easily on its own. 2. The roller doesn't cover an inch on the sides nor the front of the machine. Most crumbs fall into corners or creases along the baseboards. This means you will have to sweep the crevices before use because this will not reach in those areas. This isn't a huge ordeal but when we're trying to eliminate other floor tools for convenience, this is an inconvenience. 3. It swivels well but when you have to angle the machine, the floor solution will leave marks. You'll have to learn to angle it smoothly or just accept that you have to keep back-cleaning to remove the floor solution marks. 4. The power buttons on the handle are located at a very convenient place but if your hand/grip slips down and hits the button, which happens a lot, you'll accidentally shut off the power. 5. In hard to reach places (under tables, chairs, etc.) where you have to extend your reach with the machine, the machine will lift up at the base and will not touch the floors. This makes it impossible to clean hard to reach places unless you rearrange furniture. Overall, this Crosswave was made for multi-use convenience, and it is without a doubt convenient to use. It cleans floors and does the job well. With the imperfections I listed, I feel like the machine is priced too high, especially when you still have to buy floor solution over time
Most Helpful Critical Review
Do not buy!
PalmettoMom.3 years agoLet me start by saying this is my 4th machine to break since 2018. My first was the crosswave and that one broke twice. On my third machine, I chose the Pet one since I own two dogs. I bought 2 since my home is so large we can run both and cut our cleaning time in half. I purchased them in October 2018 when I returned my broken crosswave. I decided to go with two this time. Over the past two weeks, both machines have been leaking di a rty water out of one and the other refuses to vacuum the water up. Wednesday the one that kept spilling dirty water out started smelling like it was going to catch on fire so that machine was retired. Then last night the one that wouldn't vacuum any water up at all complete quit. This is not Bed, Bath and Beyond problem but I do believe they need to stop selling this product. $300 machines should not break every six months requiring the consumer to replace the machine. Also, the machines brush heads don't scrub anything! After using this machine I dare you to take a clean white towel over the area you just cleaned and you will be shocked to see that the floor is still dirty. This is unacceptable! We purchase these products to clean our homes not to push the dirt around on the floor while a brush head grindes the dirt deeper into the floor! For $300 this machine should leave a floor spotless! Also, before someone asks am I cleaning the brush heads, "Yes I am, in fact, I change the brush heads three times each time I clean!" Please, save your money, time and purchase a machine that works!
customer reviews
Showing 1 - 20 out of 3409 reviews
Still debating on the longevity
[This review was collected as part of a promotion.] ok, so I had a hoover which I loved until you can't parts which dry rot out and I keep my machines exceptionally clean. After calling Hoover to find the part is not available but they would give me $25 off if I purchased a new one, like really? if I can't get parts why would I bother? So I purchased this machine after reading the good and bad reviews, and I will say one thing this machine cleans better than the Hoover primarily because of the roller, it reaches in deeper. I do have hardwood floors and found no steaks which others had complained about. No the question is longevity. Time will tell. So far I'm happy with it, I have 4 dogs and they can really get messy I did like the results on the area carpets, considering they were cleaned less than a month ago, I was really surprised at the dirt. Like I said time will tell
LOVE IT
[This review was collected as part of a promotion.] I clean fort my daughter and she has hardwood tile and carpets I can clean them all with one machine!!!!
Buying 2nd one
[This review was collected as part of a promotion.] Broke down, didn't turn off, roller stopped rolling, purchased less than a year, buying another one because it helps
I'm planning on buying the handheld vacuum as well.
[This review was collected as part of a promotion.] Does a great job with pet hair etc. I do wish it got in the corners a bit better but over all I love it. #Sweepstakes
I would buy this product again and again
[This review was collected as part of a promotion.] #sweepstakes This machine has been such a game changer! I actually look forward to cleaning my floors. With 2 Golden Retrievers, and a newly built house surrounded by sand the Crosswave makes it easy to keep the floors clean. Not having to do it in 2 steps (vacuum then mop) is such a time saver, and the machine does an excellent job of both. I don't have many rugs, but being able to clean with the same machine is brilliant. So glad I bought it.
Best Cleaning Investment you'll ever make!
[This review was collected as part of a promotion.] I rarely write reviews, but this product deserves it's recognition! This has been by far the absolute best investment I've ever made to get my home clean. We recently moved into a new home that was not regularly maintained by the previous owners and they had numerous cats and dogs. Having a severe cat allergy, I've been ensuring the home is scrubbed cleaned top to bottom but all hardwood and tile flooring throughout 3400 sqft is daunting to clean so I did some research and ended up purchasing this crosswave. Let me tell you this product has already paid for itself. Always cleaning with clean water, it actually gets your floors clean and nothing is more obvious than when you clean out the dirty water tank just how dirty your floors may be! Some reviews complain about having to clean the crosswave after every use, but let me ask you, do you wash your silverware after every use or just keep using the same one? Exactly. Washing the crosswave after every use ensures you are A cleaning with a clean product and B the functionality of the unit is not compromised due to build up of any kind. I would recommend this crosswave to anyone and everyone. Absolutely LOVE it.
I would buy this again!
[This review was collected as part of a promotion.] Love how it makes my floor feel on my bare feet. Very clean.
Love this new CrossWave!
[This review was collected as part of a promotion.] I have small white tile in my bathroom that I have used a steam mop on for years. I used my new CrossWave on it last weekend and was amazed on the amount of grime that came off it. Now the tiles are truly white along with the grout. Love, love this machine and it was so easy to use.
Great little machine!
[This review was collected as part of a promotion.] Efficient for the small jobs. Easy to use and figure out how to clean. I would DEFINITELY buy again
Ready to buy my forth one!
[This review was collected as part of a promotion.] I love my petpro and use it all the time! I bought one then decided to get the cordless and I gifted the other one. It was stolen from my car so I bought it yet again and now I want to purchase one for my daughter who has two dogs!! I could sell these door to door I live them so much!
Not for a household with long-haired dogs
[This review was collected as part of a promotion.] It took an hour to get the Crosswave ready, vacuum and clean the rugs in the upstairs hallway. However, it took 3 hours to clean the machine. Even though the rugs had been vacuumed previously, the Crosswave was clogged with pet hair, and the roller was nearly totally wrapped with it. It was extremely difficult and time-consuming to remove all the hair. Although the Crosswave did a great job on the rugs (kudos on that!), I would have saved a lot of money and time and probably not bought the product had there been a disclaimer warning that the Crosswave is not suitable for homes with long-haired pets. I also tried it on the kitchen tile, and it did a good job but didn't do anything for the grout. I have 3 very-long-haired dogs and 1 short-haired cat, none of which obey commands to stop shedding. I was hoping that the Crosswave would be an answer to my prayers, but turned out to be a nightmare. Just thought you ought to know.
Pretty good but....
[This review was collected as part of a promotion.] Gets plugged up easily. Have 2 dogs and 3 cats and constantly unplugging the hair. Opening to canister needs to bigger.The cylinder tube in canister is to small also. Needs to be tweaked a little and it would be GREAT. Loved the idea of it.
yes
[This review was collected as part of a promotion.] great product does great work its two things at once thanks for the invention it vaccum and mops at the same time less drying time.i have no complaints
Quick and easy
[This review was collected as part of a promotion.] I was surprised how well the Crosswave worked. Clean-up was quick, easy and compleat. I've had a stroke and have been struggling for 4 years with a mop. Problem solved.
Easy to use
[This review was collected as part of a promotion.] It works great but there are lots of parts to clean and dry. Storage in my small home is a little hard also with the parts and size of the stand.
Only lasts for about a year
[This review was collected as part of a promotion.] I had one suddenly it would just turn on, run for a few seconds and turn off. I called bissell. It was within warranty. They replaced it. 5 stars for customer service. In about exactly the same amount of months the second one stopped working on the exact same manner. I miss using my cleaner!! I'm contemplating taking it to see if it can be fixed. Is it a defective model I had? I don't know. Original purchase made 10/2022.
Disappointed
[This review was collected as part of a promotion.] I was so excited to get this product and was extremely disappointed. It leaves dirty water on the flood. It gets clogged so easily. I make sure I vacuum before using it because I have dogs that shed a lot and it still gets clogged. I have to follow with my swiffer mop to make sure my floor is clean.
Love it!!!
[This review was collected as part of a promotion.] This machine gets the grit off the floor!! Sweepstakes
I have bought this product again!
[This review was collected as part of a promotion.] This is my 2nd CrossWave . I wore the first one out if that tells you how much I love my CrossWave!
Great for ceramic tile
[This review was collected as part of a promotion.] We love the Bissell Crosswave Pet Pro. We read so many reviews that were mixed but pulled the trigger anyway, and we're glad we did. We use this on ceramic tile floors and it gets them a very satisfactory clean. The cleaner smells great. I'm not sure how much money I'm going to have to spend on cleaner for it yet, but I guess I've decided it's worth it. #sweepstakes
Showing 1 - 20 out of 3409 reviews