59 Reviews
Most Helpful Positive Review
Ambiance made Simple
Nico Oregon.1 year agoI love mine. I have it on all the time as it gives off such a warm, cozy vibe. It was so easy to hang - just like a picture!
Most Helpful Critical Review
Damaged!
Ariyel.1 year agoMy fireplace showed up damaged with a dent and screen all out of place. I will be returning it
customer reviews
Showing 1 - 20 out of 59 reviews
Great; for two months.
I bought two of these and they were great while they lasted. They have orange "burning logs" and moving orange "flames" which were very relaxing. Then, after two months, they started making noise and shortly afterward the flames stopped moving in both of them. From the sound they made, it seems that the motors for the moving flame effect failed.
Stopped working after 2 mos
Really loved this and am so disappointed it will not turn on. I have only had it 2 mos. This seems like a common thing after reading the other posts. Is there a way of trouble shooting it to fix it? I really loved it. I feel sad its not working. I have checked the cords and the switch.
Originally posted on bedbathandbeyond.caIt has stopped working after almost 2 months
Loved this and now it has stopped working. It was quite noisy and now it won’t even turn on. So disappointed.
Originally posted on bedbathandbeyond.caStopped flickering and fan was very loud
This was awesome for the short amount of time it actually worked. It started getting really noisy, then it just stopped flickering.
Loved it until
I brought this in November 2022 and began using it infrequently. I went to use it in February 2023 and now it only lights up. There no fake flame or even the noise anymore.
Stopped working.
Like so many others, ours stopped working in under a month’s time.
it's not working
not even 1 month, not working
Missing USB cord
Did not come with the cord. I could use batteries but I bought it so that I could plug it in.
Originally posted on bedbathandbeyond.caDisappointed
Was really enjoying it till it stopped working after less than a month😢 Is it possible to get a replacement or refund?
Love it!
I’m just hoping it doesn’t go out because I had to exchange it for another one.
Decorative is the key word
I like the item. I didn’t pay attention to the key word (decorative) however, I was sent the store display that was bent and loose on the bottom right side.
Stopped flickering in less than 2 months
Stagnant still fire in less than 2 months. When it did work the fan was so noisy. Dissatisfied and disappointed. Do not recommend.
Disappointed
this isn't what I ordered but it is pretty. I am disappointed I didn't get what I wanted.
Not bright hard to see
Hardly lit Not bright especially at night
Randy Brown
I love it⭐️
BB&B CUSTOMER
This is my second time purchasing this item I do not recommend this product It's beautiful but the noise will not stop
Worked great at first...
Got home from store, took out of box, turned it on. Not much instructions in the box. Looked great. Awesome fake fire with a good bit of time before it refreshed. Everyone visiting the room loved it and was impressed. Then after maybe 3-4 weeks, the image stopped cycling and it is just a still orange lit up mess. No movement. Not even after going minutes, hours, or even days of it unplugged and trying it again. In almost the identical time period, another lightup item i bought from BBB the same day also stopped working. Which really lowered my hopes of just buying another of this product and expecting that it wouldnt have more issues. I really do with it didnt break/freeze up. It was like a centerpiece.
Resubmitted 1 star review for glitchy product
I'm not re rating and I'm not lying to consumers. The flicker stopped soon as I got it. I repaired it and it did it again and I don't feel like repairing it and I'm not changing my review because it doesn't render more sales of the duped.
Cute, if it worked
No problem lighting up but had to take it apart already to make the flames flicker, stopped flickering again because of loose innards, I gave up at this point.
It stop working less than 2months
Showing 1 - 20 out of 59 reviews