Returns

 
 

Start a Return

This policy will apply to purchases made on or after July 22, 2019.

We want you to love what you buy from us but we get it, you might change your mind. In the event that you’d like to make a return or exchange, here’s what you need to know.

 

General Returns

Truck Delivery Returns

International Shipping Returns

General Returns

Returns with a Receipt

So simple: For up to 180 days after purchase, just provide your receipt and for most products, we will refund the purchase price to the original form of payment or issue a Merchandise Credit.
See Exceptions

Returns with a Gift Receipt

Merchandise returned using a Gift Receipt will be exchanged or refunded in the form of a Merchandise Credit for the amount paid, for up to 180 days from the date of purchase.
See Exceptions

Returns with a Gift Registry Receipt

Merchandise returned from a Registry purchase will be exchanged or refunded in the form of a Merchandise Credit for the amount paid, for up to 365 days from the date of purchase. Baby registry items must be new and unopened to be exchanged or returned within 365 days of purchase. For used items, normal return policy rules apply.

Returns without a Receipt

Our goal is always to be fair and reasonable, so we'll do all we can to find a record of your purchase.

Misplaced your receipt? We can help! If your purchase was made within the past year, we'll try to find a record of it using any of the following:

  • Credit/Debit Card
  • Merchandise Credit Number
  • Gift Card Number
  • Order Number
  • Registry Number
  • Checking Account Number

Items that are new and unopened may be accepted and will receive current selling price less 20%, in the form a Merchandise Credit. Returns of open or used items without a receipt will not be accepted.
See Exceptions

Note: Whenever we issue a Merchandise Credit, we'll ask you to provide a government-issued ID. Additional research may be required for items that can be returned without a receipt.

Return Exceptions

To be fair to our customers who are reasonable with their returns, we verify that all returns are valid. Returns may be limited or denied based on our return authorization system & a database of consumer activity that a third party uses to track purchases/returns and to authorize or deny returns to help protect against excessive, fraudulent or otherwise not permitted returns. You may be required to present a valid photo ID that may be retained in a secure, encrypted database, where permitted by law. Bed Bath & Beyond Inc. reserves the right to refuse any return

Bed Bath & Beyond accepts the following IDs for returns: U.S. or Canadian Driver’s License, U.S. State ID, Canadian Providence ID, Passport, U.S. Military ID, Matricula Consular, Mexican DL, and Mexican Voter Registration Card.

Purchases from a Registry

Purchases made from registries may be exchanged or returned within 365 days of purchase.
Baby registry items must be new and unopened to be exchanged or returned within 365 days of purchase. For used items, normal return policy rules apply.

buybuy BABY Branded Items

Have a buybuy Baby branded product? We’re sure you’ll love it, but just in case, you can exchange or return it within 365 days of purchase.

Smart Home Technology

Can be exchanged or returned within 30 days of purchase. Examples include but are not limited to smart home thermostats, smart security & safety, and smart doorbell products.

Summer and Holiday Seasonal Items

Can be exchanged or returned within 30 days of purchase.
Examples include but are not limited to patio furniture, baby/kids outdoor play, baby/kids swings & slides, grills, Valentine’s Day, St. Patrick’s Day, Easter, Halloween, Harvest/Thanksgiving, Christmas, Hanukkah, and New Year’s products.

AS-IS Items In Store Only

Can be exchanged or returned within 30 days of purchase.

Electrics

Can be exchanged or returned within 90 days of purchase. Examples include but are not limited to small kitchen appliances, robotic vacuums, baby monitoring devices and personal care appliances.

Air Mattresses

New and unopened air mattresses may be returned within 90 days of purchase.
Opened air mattresses may only be exchanged for a similar item within 90 days of purchase.

Baby, Toddler and Maternity Clothing

Can be exchanged or returned within 90 days of purchase. These items must be new, unused and have all tags attached.

Car Seats and Strollers

Can be exchanged or returned within 180 days. These items must be new and unused condition with all original packaging, warranty and registration information included.

Breast Pumps

Can be exchanged or returned within 180 days. These items must be unopened and in original sealed packaging.

Monogrammed, Personalized, Custom-Made, and Special Order Items

Cannot be exchanged or returned.

Gift Cards

Cannot be exchanged or returned.

Shipping, Delivery, Gift Wrap and Assembly Charges

Are non-refundable.

Free Return Shipping

We offer free return shipping on most online orders including those coming from a Military Post Office, APO, FPO and US Territories.

Start a Return

 

Truck Delivery Returns
What is Considered Truck Delivery?

Oversized & Large Items

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Shipments NOT Delivered by UPS or FedEx

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Scheduled Deliveries

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Truck Deliveries

Returning Your Items

Item(s) may be returned within 30 days of receipt* for any reason as long as the item is in the same condition/packaging in which you received it.

  • To schedule a return within 30 days under these conditions, call our Delivery Customer Service team at 844-4BBBHOME (844-422-2466) between the hours of 9:00 a.m. to 7:00 p.m. Monday – Friday and 10:00 a.m to 4:30 p.m. Saturdays (Eastern Time). We will make arrangements to have our carrier contact you to schedule a pick-up of your return.
  • Customer is responsible for all shipping, storage and vendor charges (such as cancellation or restocking fees).

Returns will not be accepted after 30 days, please contact the manufacturer for assistance.
If you have questions about accepting your truck delivery, see our shipping policy.

*Monogrammed, personalized, custom-made or special order items cannot be exchanged or returned with the exception of a manufacturer defect.

Truck Delivery Shipping, Delivery and Assembly Charges

Are non-refundable.

Truck Delivery Cancellation Fees

Orders Cancelled within 24 hours of purchase will not incur a cancellation fee.

Orders Cancelled AFTER 24 hours of purchase will incur a 20% restocking fee*

* 20% of purchase price. Restocking fee covers shipping, storage, and associated fees incurred.

Adult Size Mattresses: Comfort Guarantee

Bed Bath & Beyond is proud to offer a Comfort Guarantee for your mattress purchase. We realize that it can be a difficult adjustment to change from an existing worn mattress to a new mattress and our 120 day Comfort Guarantee will provide you with the peace of mind needed when selecting your mattress. Bed Bath & Beyond is unable to exchange or refund stained, unsanitary or damaged mattresses under the 120 Day Comfort Guarantee.

Please allow 30 days after delivery for your body to adjust to your new mattress.

If after this adjustment period you are not satisfied with your mattress, call our Home Delivery customer service experts at 1-844-4BBBHOME (844-422-2466) and we will gladly exchange it for a new mattress within 120 days from the original delivery date.

  • To process this exchange, we require a $99 processing/pick up fee and the difference in the cost of the two mattresses.
  • The Comfort Guarantee allows for a one time exchange. Each mattress is a custom order made for you and cannot be cancelled, returned, or refunded once submitted for order.

International Order Returns

Did you ship your package to an international destination?